Natural Gas Technicians Inc/ The Fireplace Doctor

Jeremy is the best..a trusted expert in all types of natural gas fireplaces, indoor and out, BBQ connections, stove hook ups, pool etc. He takes pride in his specialized field and takes the time to clearly explain things upfront. Honest, reliable, reasonable prices, friendly and excellent service. I would definitely recommend Natural Gas Technicians to anyone that needs a job done right and above all, safety first. Don't look any further..you have the best that really cares!

I want to take this opportunity to say thank you to Jeremy for the prompt service and excellent communication as to what was going on with my fireplace. His attention to details and doing the cleaning and repairs right showed. I would recommend him to anyone needing a fireplace or maintenance.

When I explained the problem I was having with my tenant’s fireplace, Jeremy responded quickly. He determined that the problem could be repaired (whereas two other gas places told me I needed to replace the whole unit). He booked an appointment promptly, showed up on time and fixed the unit for the price quoted. My tenant was totally impressed with Jeremy’s professionalism and I couldn’t agree more.

From the first call to The Fireplace Doctor, through booking to have Jeremy come to our home and solve our problem with our fireplace ~ the whole team was polite, fast, exuded in professionalism and efficient.

Jeremy is an expert in his field, a professional and someone who takes pride in his work. He was such a pleasure to work with and explained everything to us. The results - our fireplace looks brand new and we are thrilled.

We would recommend Jeremy to any one who requires help from an expert Natural Gas Technician ~ that's Jeremy!

Jeremy was great, started the job the next day, it only took a few hours, & it looks great. Enbridge had shut-off our BBQ gas-line for some reason, so he even installed a line for us at no-charge so we could use it(& he even helped me move the BBQ). Top-rated for a reason.

Very satisfied with Jeremy doing our gas stove disconnect and reconnect. Jeremy was prompt in responding to our request for quote, prompt in responding to subsequent questions, and punctual. Jeremy is knowledgeable, has many years experience in the industry, explained what he was doing and provided some helpful tips for the future. He was efficient and neat and tidy. He covered the floor with a blanket, wore soft gloves to protect his hands but also to avoid scratching our new stove, and cleaned up his work area before he left. It was obvious Jeremy takes great pride in doing a job well! Will definitely use Jeremy again for gas work.

The price we paid for the service we thought was quite reasonable. Parts and taxes were extra, as expected. Jeremy asked us in advance for the model number of our stove so he could come prepared with all the necessary parts.

Finding a good gas tech though was a bit of work. We bought a new gas stove at a great price to replace our old one but the retailer doesn't do installations. Neither Enbridge/Union Gas nor Reliance (who maintains our gas furnace) do gas stove installations. Union Gas does provide a list of companies that do gas work but we found many of them listed only do installs and not appliance repair or disconnect/reconnect. Conducted an internet search for gas techs in the area who listed appliance disconnect/connect as a service but reviews were either absent or contained some very negative comments. We jumped on connecting with Jeremy when we read all the positive reviews of him on Homestars.com. Jeremy lived up to his reviews.

Very pleased with Jeremy's service and professionalism. He is very honest and went above and beyond by replacing, free of charge, a defective on/off switch for one of the fireplaces. I will use his services in the future and will certainly recommend him.

Great guy. Great service. Explained what he was doing as he went along and everything was done professionally and looks good. I would recommend Jeremy to anyone and plan on using his services in the future when we get our inground pool.

Very pleased with professionalism, cleanliness of work site, and honesty regarding repair status of fireplace. Went above and beyond!

We have a 20 year old Napoleon gas fireplace and a couple of years ago the pilot started going out intermitmently. We called in another company the technician cleaned the fireplace and got it running but told us that our fireplace was old and parts were no longer available and we would probably need to replace it in the next few years. I was told a new fireplace would cost in the order of $6,000.

Within a year the pilot started going out again and this fall we called Natural Gas Technicians. Jeremy came out and did a diagnostic and it didn't take him too long to determine that the mercury switch was not working properly. He advised that Napoleon had a retrofit kit for the inner works of this particular fireplace that replaced the mercury switch with a thermopile. We advised Jeremy to go ahead and order this part and within a couple of weeks he was back to install it. The igniter on the new unit was faulty but Jeremy had a part in his truck to replace it and within a couple of hours we had an operational fireplace again.

We highly recommend Jeremy. He is prompt, professional, courteous and honest. When he was tallying up the bill for this work he deducted the time it took him to replace the faulty igniter which was not his fault or ours. He is also very tidy and leaves the work area as clean or cleaner than he found it.

I found it interesting that the previous company that serviced our fireplace told us that it would need to be replaced and yet Jeremy immediately advised that there was a retrofit kit for this fireplace. I guess the difference is that the other company sells and installs fireplaces and may have wanted to sell me a new fireplace rather than keep the existing one running.

Jeremy has given us hope that there are still some honest and reliable business people out there !
Jeremy has since breathed new life into our neighbours fireplace as well.