Having a flood in your home like we did due to a sewage line back up is a very stressful experience, but finding a reputable and trustworthy company to help sort through the process of remediation and restoration is just as tricky. We had one of the big local restoration companies come out and have a look at the damage and we immediately felt that we were being pushed into something we were not comfortable with. They quoted a ridiculous sum, although it would be covered by insurance, just to clean the wood floor and take a few samples to check for sewage content in the wood. I asked them to leave and we started a search for a smaller company with a owner or manager whom we felt we could trust. Thank goodness we found Raz at 911 restoration. He came promptly on a weekend for a site visit and he and his hard working crew were onsite the next day to start pulling out the soaked drywall, insulation and carpet from the basement where the water had leaked through. Raz was personable and excellent with follow up by text, email or phone. He explained the process to us clearly and drafted a comprehensive plan for the restoration. He and his crew were punctual, polite, conscientious and hard working, and it was comforting to be dealing with the Raz, company's owner/manager, directly. He is clearly dedicated to growing his business the right way: by ensuring that his customers needs are met and that they are satisfied. Raz helped take the stress out of a stressful experience and he always reminded us that we were in control of the project, and that he was just there to carry out our wishes, which was a big change from how we felt we were being treated by the big company we initially dealt with. We have no hesitation in recommending Raz and his 911Restoration company for anyone who is in the unfortunate situation of requiring the services of a restoration company.