911 Restoration Of Vancouver

Fire & Water Damage Restoration
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Fire & Water Damage Restoration
911 Restoration Of Vancouver
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95%

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Reviews for 911 Restoration Of Vancouver

Average customer rating:
9.8 10 (26 reviews)

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dennison from Burnaby
dennison from Burnaby
3 reviews Burnaby, BC
10/10

Basement Mould removal and remediations

We had a mould problem due to a water leak from the foundation and blocked drainage pipe. I called Raz and he was quick to respond and came by to do an assessment and explained the stages of mould removal and costs. Stage 1 &2 is complete and Im satisfied with 911Restorations services and their attention to detail. I will recommend Raz and 911 Restorations to everyone.

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muktibaba from Burnaby
muktibaba from Burnaby
1 review , SK
10/10

Basement reno after water damage

We had a water mains leak in our basement suite this year and were very satisfied with the work done by 911 Restoration. Raz was efficient and organized, and communicated well with us through every stage of the reno. He helped explain some of the ins and outs of insurance claims and always made us feel he was on our side. His workmen were professional and showed up when they said they would. We found Raz friendly and dependable, and he gladly came back to tweak little details that we asked him for. He has a good work ethic and really strives to leave his customers happy - highly recommend!

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Irene from Vancouver
Irene from Vancouver
1 review Vancouver, BC
10/10

Basement repair

My mom's basement flooded on a Sunday. I went online and found 911 Restoration. They sent a crew from their partner company Masters Remediation within an hour of phoning them. Masters did a very good job cleaning up the watersoaked mess in the basement. 911 Restoration did an amazing job repairing and restoring the basement. The quality of work was excellent. Progress updates were regular and detailed. The Field Supervisor was very patient, polite and thoughtful. I highly recommend this company.

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Tom from North Vancouver
Tom from North Vancouver
1 review North Vancouver, BC
10/10

Restoration of basement following flood

Our basement was flooded overnight in early November 2014. We called Raz at 911 Restoration at 6:30 am as soon as we discovered it (found the company via HomeStars website). Raz was amazingly responsive (while at the same time dealing with multiple jobs on account of very heavy rains). He guided us through the process of dealing with the cause of the flood (by getting in a drainage company), and contacting and dealing with our insurance company to organise our claim, and very efficiently dealt with the emergency clean up, removal of all damaged materials and sterilisation of the basement. Raz put together a very thorough report on the clean up as well as a comprehensive and well documented plan for the restoration work. Despite him not being one of our insurance company's designated service providers, he worked with the insurers to finalise a restoration plan and cost acceptable to them while at the same time not compromising at all on the work and quality of materials required, and making sure we were happy with it too (in fact we ended up significantly upgrading our basement). This was great as we did not have to hassle with additional quotes and, apart from our insurance deductible, did not have to pay anything for the job. In undertaking the work, the 911 team were very professional and courteous at all times and Raz was exceptional at communicating with us and letting us know at all times where things were at. The quality of the work undertaken was excellent and there was no hesitation in accepting some extra requests that we made during the process; and there was no additional charge for these extras which were not in the original quote. Overall we were very happy with and grateful for the service provided by 911 Restoration in what was a very challenging time for us. We would have no hesitation in recommending them to others in need of efficient, quality restoration work.

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Henry from Burnaby
Henry from Burnaby
2 reviews Burnaby, BC
10/10

basement restoration

Raz is the real deal. Our basement was flooded and he responded to our initial call right away. Knew exactly what to do and over-delivered on everything. Professional, yet down-to-earth. He uses software to get the room measurements and put together a detailed report that is sent to the insurance company. We gave Raz the entire project and now everything is fully restored and like new. Great attention to detail. We requested for polyurethane foam spray to fill the gaps in the insulation and he did. Couldn't be happier with the final result.

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Sara from Burnaby
Sara from Burnaby
1 review Burnaby, BC
10/10

basement flooding

Raz and his team responded to our basement flooding immediately despite the fact it was later in the evening. His team were quick to move everything out within a matter of minutes and NONE of my belongings got damaged in the slightest. He let me know exactly what he was planning on doing and got to work right away. After everything he has done for us, another guy, Leo, from his team cleaned up the entire mess so in the end, it looked like we had a new basement with no sign of previous damage. Quick and efficient service and Raz's level of professional knowledge gave me a massive peace of mind through all the chaos.

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Vancouver In The Box  in Vancouver
Vancouver In The Box in Vancouver
4 reviews Vancouver, BC
10/10

restoration -renovation

911 restoration are fast and efficient. In a case of flood they are the first to react. Doing a good job saving your belonging and provide an excellent service restore and renovate the space, until it looks great. We at Vancouver In The box, are happy to provide packing services to 911 restoration's clients in Vancouver

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Brian-2036
Brian-2036
3 reviews Vancouver, BC
10/10

Flood restoration

Broken pipes and a flooded basement are not something planned for, so finding a competent, responsive restoration company in a hurry is important. I called to my insurance company to find out who they use, but hey were slow to get back to me. I checked out the net, and hurriedly researched the choices on HS and BBB. Raz at 911 responded very quickly, and he sounded knowledgeable and professional on the phone. He arrived quickly, and took control of the immediate problem. I soon realized he was an excellent choice: he was good for his word, and kept us up to date on the progress of the restoration, even while we travelled to Hawaii. His trades were professional, and friendly. He interacted well with our insurance adjuster, and provided their required estimates on his software. I highly recommend Raz, and his crews.

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Sunny Hirai from North Vancouver
Sunny Hirai from North Vancouver
2 reviews North Vancouver, BC
10/10

Mold Remediation in Basement of New Home

We hired 911 Restoration based on reviews from Homestars and in particular, the comments for Raz so when I called, I asked for Raz. Unfortunately, he was away for a month and we were somewhat disappointed. We had been dealing with a mold remediation issue that couldn't be solved for months so we were looking to talk to "the man." Fortunately, JF from 911 Restoration maintains the reputation and quality of work of his company as he did an amazing job for us. We highly recommend him to anybody.

First some context. The mold issue that needed to be remediated had been a thorn in our side for several months. There was a small flood in the basement during the construction of the home we purchased which we had the builder try to remediate themselves; however, after they remediated and we did an air test (ABM environmental did this for us and they did a good job of air testing), there was still extremely elevated levels of mold spores in our basements (Penicillium was 41x above baseline).

We then asked several remediators to come take a look and all of them said that we just needed to do an air scrubbing (cleaning the air) and there was likely no mold issue. We were very skeptical and I wanted them to redo the remediation but we decided to try this first. We did the air scrubbing then retested but we still had Penicillium at 17x above baseline. This basically meant that some of the mold in the air was removed, but there still a significant source of mold.

We interviewed several more remediation companies but JF was the most thorough and made us feel the most comfortable. He came in, shared empathy for our situation (this is actually pretty valuable when you've been dealing with something like this), described in detail how they would remediate, what precautions they would take (sealing the area and using negative air), gave us a timeline and just generally kept on top of everything.

In the end, JF and his team found additional sources of mold that were missed in the initial remediation and our house is now free of mold.

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Cynthia from Delta
Cynthia from Delta
1 review Delta, BC
10/10

Flood response

We had a nasty overspill on the upstairs bath that lead to water pouring into our kitchen. Jean-Francois to the rescue in less than an hour and had us diagnosed and sorted within an hour of arrival. Very professional, honest and committed to getting our home dry and safe as quickly as possible. We were impressed.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 911 Restoration Of Vancouver

With over 30 years of experience, 911 Restoration of Vancouver is here to help homeowners in need of restoration services.

Our main goal is to make sure our customers are happy and healthy and we keep this in mind with all of the work we do.

Three decades in the industry have taught us more than just the best restoration practices; we have learned the best customer satisfaction practices as well. Whether you need water damage repair, mold removal, fire damage restoration or construction services, you can be sure that our work will surpass industry standards and your expectations.

Please feel free to call us today for more information on our services and to see how we can make your home safe again.

We strive for the best customer service for each of our customers.

CATEGORIES
Fire & Water Damage Restoration and Mold Detection & Removal
PRODUCTS
- 24/7 Fast Emergency Services - Free Estimate and Thorough Inspection ($155 value for FREE) *Homeowners Only* - Performance: We stay on the cutting edge of our industry! - Integrity: NO HIDDEN CHARGES! - Professionalism: Dedication and High Quality Service
SERVICES
- Water Damage Restoration - Sewage Backup and Cleanup - Crawlspace Cleanup - Attic Cleanup - Flooded Basement - Disaster Restoration - Mold Testing - Mold Remediation - Fire & Smoke Damage Restoration - Odor Removal - Reconstruction Services
WEBSITE
http://www.911restorationvancouver.com
YEAR ESTABLISHED
30
LICENSES
IICRC Certified for "Water Damage Restoration", "Applied Microbial Remediation", and "Fire and Smoke
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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