I chose three different duct cleaning companies to call after reading their positive reviews on Home Stars and Rupert from Twelve Points Duct Cleaning was the first to return my call and return it within the hour! He took the time to hear about the challenges associated with one of the two properties, advised what he could do, and then met me on-site at that particular property to walk me through how they would address that property's duct cleaning needs. Rupert provided a quote after our walk thru and then we proceeded to book the job for the following week. Our tenants gave Rupert access on the day of the job and he called me before and after the visit to each property to let me know he was on his way and when he was complete. Rupert then followed up a week later to ensure that everything was running smoothly with the duct system at the particular property that had some challenges. Rupert was very professional, very personable and very thorough! I was impressed with the whole experience from beginning to end and will definitely call Twelve Points Duct Cleaning again for our next duct cleaning job.
- Company Response
Dear customer, thank you for choosing Twelve Points Duct Cleaning to assist with the challenges that were presented with the property. We at Twelve Points Duct Cleaning Ltd value our customers and we aim to provide the best possible service. Once again, Thank you.