My vinyl deck had 29 scuffs/scrapes from Chris (builder) before the build was complete. It was not built to the size that I requested and contracted Premier to build. Dan refused to replace any of the scuffed boards. He insisted that a heat gun would get rid of the scuffs, but all it did was add a 2 inch shine around the scuffs and he even melted and bubbled the vinyl in 2 spots. I was told my expectations were too high. Yep.. Those exact words in an email. When it was pointed out that my furniture doesn't fit properly and when I measured, my deck was built shorter than was supposed to be, Dan told me it was their mistake and he would fix it but wanted me to make the final payment first. I was not comfortable and for obvious reasons, did not trust him what so ever.. I paid 3/4 of the balance until fix was complete. He offered a discount for the wrong sizing but I explained my furniture doesn't fit proper and wanted the size fixed. Dan refused to fix anything claiming he felt I wouldn't pay the rest. I then tried to pay Taralynn with credit card over the phone to find Dan had refused the final bit owing and said he's not fixing or replacing a thing. I now have a permanent structure attached to my newly built house that is basically "here's my screw up and you're stuck with whatever I feel like building for you" Pictures are taken from inside, through the window. Looks worse out on the deck.
- Approximate cost of services:
- $19,647.00