Ceragres Tiles Canada

Tile & Stone Retailers
170 Tycos Dr Toronto ON M6B1W6
HomeStars  >  Tile & Stone Retailers in Toronto  >  Ceragres Tiles Canada
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63%
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Reviews for Ceragres Tiles Canada

Average customer rating:
6.7 10 (3 reviews)

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Brad from Pickering
2 reviews Pickering, ON
10/10

My wife and I had visited numerous tile stores in our search for interesting and out of the ordinary tiles. We were often confronted by sales people that lacked any interest in us or the product they were selling, that is if they even showed their face to us at all. We were about to give up on our search until we decided to try Cera Gres. From the moment we walked through the front door it felt different than every other tile store out there. The store was bright, well organized and full of every size and style of tile imaginable. While browsing through what I would call an “art gallery” of tile we were approached by Raquel, a Ceragres sales associate. She was the complete opposite of all their competitors sales people. She was professional, engaging, had a great sense of humour and above all, extremely patient. At no point did we feel pressured to make a decision even after she brought out sample after sample. Raquel would be an asset to any business, simply a delight to deal with. If you are looking for tile and want a truly unique experience, go to Ceragres and ask for Raquel. You will not be disappointed!

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Kim from Etobicoke
5 reviews Etobicoke, ON
1/10

Shockingly Disappointing

Despite a beautiful showroom, beautiful product and knowledgeable staff, the customer service was deplorable. The saga never seemed to end!

After providing exact measurements of the space and asking for 10% extra tile, the amount was miscalculated. Staff told us that our contractor was responsible for providing the quantity required. We reluctantly accepted the responsibility.

A second order was placed and subsequently lost somewhere in their warehouse. Later to be found! One bundle of tile was a different colour.

Grout was ordered and paid for but that too got lost. We were accused of picking it up. We then received an e-mail putting the blame on the head office and a willingness to provide a refund.

After close scrutiny of our bills, we realized that our order had been placed under 3 different company names. No wonder they lost our orders!

After numerous attempts, our concerns were addressed when we escalated our situation to upper management. At this point, Anne graciously listened, investigated and resolved our grievance.

It’s unfortunate but their image does not match their service. Pathetic is all we can say!

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Mimi from Toronto (Roncesvalles)
20 reviews Toronto, ON

First Review

9/10

Great showroom. Beautiful selection and responsive service. Purchased light aqua ceramic subway tile for basement shower (bathroom reno). Looked far and wide did not find anything remotely similar anywhere else. Reasonable prices and lots of clearance/sale stock. Can borrow samples for $5 (refundable). Much friendlier than staff at Saltillo or Stone Tile down the road, though all have slightly different focus/selection. Worth checking out for anyone thinking of bathroom/kitchen ideas.

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