Stay Away From this company.
1. The appointments can only be done online. It is easier to book an appointment over the phone but they don’t accept this. You have to do it online.
2. I selected 6 dates as instructed online but they did not mention anything about the dates I selected and chose a totally random date
3. I received an email to confirm the date for the appointment to which I responded. 2 days later I got another email to confirm the date to which I responded. The night of the appointment I got another email to confirm the date and immediately after a phone call. I could not do the 3rd confirmation over the phone since they only accept confirmations over email. I was told to respond to the email or they will not come
4. Technician was rude when arriving to the appointment. The technician was asked to take off his shoes because they were full of snow and he refused because he had tools to carry
5. The technician finished the job very quickly. The job was not done properly and when told that there are spots on the carpet that look to be dirty, the technician said he does not see any spots. When we pointed to one he said that it is the only spot he can see. On top of this the carpet was left full of water so I will have to rent a carpet cleaner and properly clean and dry the carpet.
I am glad i only paid $35 for this job. The time I have to spend to fix what this company did, the rental carpet cleaner, and whatever else I need for cleaning I will end up spending the same amount I would have sepnt if I got a professional company to clean the carpet.
- Approximate cost of services:
- $35.00