Thanks to Rafi and his crew, Hameed and Hameed -we got heat! Called Rafi cause our furnace stopped working. He came over quickly to see what the issue was. The inducer motor burnt-out. Later, that same day, he arrived as promised to install the new replacement motor. But a new problem surfaced, the circuit board wasn't sending power to the motor. So it also would have needed to be replaced. To make a long story short, in the long run, we both agreed It would make more sense to invest and replace the furnace. I've used AFG a number of times before and have gotten to know Rafi fairly well. I'm very pleased with this family business. I like it that they answer the calls directly, thus eliminating any miss communication -ie: via secretaries. They have an arrival window time of two hours vs four hours -a great feature to have. And would like to add that the AFG technicians are tech savvy, professional and very polite. Thank you again for your service. Season greetings and Happy holidays!