The Brandelle’s proposal was tailored to my needs. I was given clear choices, explained pros and cons of different equipment choices. All price components were clearly explained.
The responses were always quick and detailed.
The price was acceptable (I got quotes from 3 different companies. Brandelle were a bit higher than the lowest proposal I received, however I had a hard time getting in touch with the provider of the cheapest quote to get some additional clarifications, figured it would be just as hard to get in touch with them if there are any issues post installation).
The work was done over the course of 1.5 days with the additional couple of hours a few weeks later to ensure AC can be tested in appropriate condition (all included in the original contract price).
The team was done in the originally agreed time, even though there were few additional challenges/tasks added (some required additional time and testing). They cleaned up after themselves well, took all the old equipment, and even dropped off the water tank at Reliance location on my behalf (they were courteous enough to keep it in their truck for a day as I did not have all drop off documents ready)
What I appreciated the most, was the clear and detailed explanation I was receiving for any concerns or questions I had. They could have gotten away by giving me some general info and saying that the things are as they should be. Instead they took their time to validate my concerns and explain to me in detail the operations of my newly purchased equipment.
Great experience overall with Brandelle, would definitely work with them again and recommend them to my friends/ family.