Our install was a little different than most. The installer had trouble locating the right coil for our Furnace and had one of his tools crap out on him. The installer dealt with the issues appropriately and while this caused the install to take longer than originally expected, the installer kept us informed and we were able to make the necessary adjustments to our schedule to accommodate the issue. The install itself was well done. The installer did a good job of keeping his work area clean and all the hoses and pipe and electrical was dressed in nicely. We had our humidifier done at the same time and everything was well done. I would definitely use them again for install or repair.