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HomeStars  >  Duct Cleaning in Brampton  >  MONSTER DUCT CLEANING-No Longer in Business
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21%

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Reviews by rating (past 12 months)

Reviews for MONSTER DUCT CLEANING-No Longer in Business

Average customer rating:
2 10 (9 reviews)

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Edward in Oakville
Edward in Oakville
1 review Oakville, ON
0/10

Duct cleaning

Terrible service. Unprofessional.Not completed,not sanitized,not rotary brushed at all ,left the vents open. Even the outside dryer vent was left uncapped,his camera inspection is cell.phone.
His truck left 3 feet oil puddle on my driveway when he left.
I did not received any receipt after I paid him $200 cash.
Do not trust this guy and company.

1 of 1 people found this review helpful.
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Private User
Private User
1 review Mississauga, ON
0/10

Horrible service Do not recommend at all.

Horrible service. As reported by others, not on time. Unprofessoinal.
Left the vents open. Even the outside dryer vent was left uncapped.
Do not trust this guy. I will never recommend this to anyone ever.

1 of 1 people found this review helpful.
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Kuldeep in North York
Kuldeep in North York
1 review Toronto, ON
0/10

Duct cleaning

Horrible job! I recommend do not use. Waste of money never show on time just changed own time. Not professional way of cleaning. I recommend do not use please please,

1 of 1 people found this review helpful.
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Private User
Private User
1 review Mississauga, ON
0/10

AVOID THIS COMPANY

Overall the service was unprofessional, please stay away from this company and save your money. Did not show up on scheduled time, showcased to be highly technical guy. FAKE FAKE FAKE.

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Mark from Etobicoke
Mark from Etobicoke
2 reviews Etobicoke, ON
0/10

Duct Cleaning and Furnace and A/C Maintenance

AVOID THIS COMPANY.

We retained Monster Duct Cleaning based on advertisement for low-cost duct cleaning and maintenance services. Jay and his co-worker attended our home, worked for less than 45 minutes, and charged approximately $640.00 for duct cleaning, furnace and air conditioning maintenance, and an electrostatic furnace filter.

While the ducts appear to have been cleaned, we had to retain another, more professional dryer vent contractor to clean our dryer vent. Monster Duct Cleaning concentrated all of the lint it had "cleaned" at the top of the vent, creating a possible fire and mold hazard. They did not bother to inspect inside the dryer hose to make sure that the lint had escaped through the other side of the vent.

Jay sold us an electrostatic filter for our furnace. He said we were getting a "deal," but in fact it was market price if not slightly more expensive. The filter was the wrong size for our furnace, so Jay taped it to the outside with duct tape and told us he would deliver a properly-sized one the next day. Jay hadn't bothered to tell us that it was the wrong size until after we had already paid for it. Jay of course never showed up.

Despite several voicemails and phone calls, and assurances by Jay that he would show up to our home at specific times, he never came. We wasted our time following up with him and waiting for him to arrive. He did not apologize or show any regard or compassion for us. He was not professional. He was not polite. I cannot urge you enough to avoid any business dealings with Jay or Monster Duct Cleaning. I wish he had left a business card with his full name so that I could replicate this review with any other business he may be now associated with. I am not surprised that this company is apparently no longer in business. Do some background research before hiring this sort of company. I hope that reviews setting out negative experiences like this can serve to weed out unqualified contractors who are out to dupe unsuspecting home owners.

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Mike from Markham
Mike from Markham
1 review Markham, ON
8/10

Duct Cleaning

Jay had called early in the day and said they needed to switch the time from 2 pm to 6 pm. They ended up coming in at 5 pm and I was not ready for them. They were careful not to wear their shoes and brought the large tube into house. I advised them that they could have used basement window. They then proceeded to do all cold and warm returns. They did a decent job and they were kind enough to do fans in 5 bathrooms. They did try to encourage us to buy extra services. I can't comment on those. "Buyer Be Ware".
I think the work was Satisfactory. I wish they would have brought Shop Vac to clean dust on Floors. They were supposed to put Benefect an environmental product but forgot or glossed over it. They said a lot of people don't like it. I do not mind recommending them but it is important to be on top of them. They did do dryer vent etc and also cleaned inside the dryer. Satisfactory.

1 of 1 people found this review helpful.
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Company Response

Thank you

Home_Owner from Richmond Hill
Home_Owner from Richmond Hill
1 review Richmond Hill, ON
0/10

Duct Cleaning

These guys were very bad. They (Jay) charged a lot of money, started off with only $120 and they added dryer vent, AC coil cleaning etc...and it came to over $500. I thought I did not have any issue until when water started to leak off the AC unit. I called them several time to come and fix it as we could not use the AC and they did not care. When they did the job, they said if we have any issue they'll be coming over to take a look at it. At the end my Husband had to open it up and fix it, which is fine. However, their customer service is very very very very bad.

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Charlie from Toronto
Charlie from Toronto
2 reviews Toronto, ON
0/10

Absolute nightmare

We bought this service through a groupon-type service, but the company never showed up (despite calling us the day before to confirm), never called us after the fact to explain, nor returned any messages. We've been lead to believe that this company is either i) a total fraud; or ii) defunct.

Avoid using this company at all costs.

2 of 2 people found this review helpful.
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drcrothers
drcrothers
6 reviews Brampton, ON

First Review

10/10

DUCT CLEANING

A great and thorough job was done. Clean and organized truck with new and clean equipment. The technician did a great job and took his time to do the job well. Relevant promotions were offered as well. I would recommend this company to anyone that needs duct cleaning done. Price is fair for the job they do!

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