Crucial Roof Services Ltd

Roofing
7813 Garfield Drive, Delta BC V4C 1N1
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Roofing
Crucial Roof Services Ltd
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98%

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Best of the Best '22 
Best of Award '22 winner 7 timesBest of the Best '22 Best of Award '22winner 7 times

Reviews for Crucial Roof Services Ltd

Average customer rating:
9.8 10 (167 reviews)

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Mike
Mike
2 reviews Vancouver, BC
10/10

Great work

I have been using Gregs company for years now. Always happy with the work which is done as expected and on time. Recently, I required urgent service within a couple of days and he was able to do the work within the time frame. Would highly recommend him to friends and family

Approximate cost of services:
$1,300.00
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Company Response

Thanks for taking the time to write this review Mike. We value long term clients so trying hard to please you is on the top of our list. Glad we succeeded. Thanks again! Greg

Lutz in Delta
Lutz in Delta
1 review Vancouver, BC
10/10

another excellent job by Crucial

Swift help with roofing work that required coordination with another trade. Competent, efficient, and friendly as always. A great pleasure working with those gentlemen.

Approximate cost of services:
$650.00
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Company Response

Thanks Lutz. Appreciate the effort in posting this review. As always, it was a pleasure working for you. Enjoy the services of your new electricity power mast. Sincerely, Greg.

Private User
Private User
Private User reviews Coquitlam, BC
10/10

Very pleased with Crucial Roof Services

Our concrete tile roof was showing signs of wear and tear with a few cracks, and we'd also had a leak during the rain bombs in November 2021. We decided it was time to give the roof a once-over, and we're so happy with the work that Crucial Roof Services did for us.

From the start Greg was straightforward with his info, spending time to answer questions over the phone with no guarantee that we'd ask him to do this work. I also appreciated that it was easy to reach him via text and email to have questions answered after we decided to proceed.

Greg provided us with a quote and came by a couple of days later to do this work. He and his partner replaced extra tiles that we provided plus did some extra caulking at no extra charge over the original quote, which was way above and beyond. Our yard was left neat and tidy afterwards. Later, along with the invoice, Greg sent photos of the tiles that he’d replaced and repaired.

From start to finish, our experience with Crucial was top-notch, and we will be recommending this company to the people we know.

Approximate cost of services:
$500.00
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Company Response

Thank you Juanita, for the excellent review. We very much appreciate it and are glad we exceeded your expectations. Please feel free to invite me back every couple years to do a no-charge inspection and report to monitor the evolution of the roof. Thanks again! Greg

Refinity Homes
Refinity Homes
0 reviews Delta, BC
10/10

10+ years of excellence in service AAA+ in attention to details

We have been working with Crucial roofing for 10+ years. As a property management company since 2008, many contractors approach us asking to be our preferred vendors, so we have seen the good and bad in contractors for small to large jobs. We have partnered with crucial roofing for many years and the service has been consistent and of the highest quality. The customer service and level of attention to detail will be beyond your expectations! Our homeowners and our management team is glad to have Crucial Roofing as our long term preferred vendor for roofing.

Approximate cost of services:
$1,200.00
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Company Response

Thank you for this excellent review. Long term clients are my ultimate goal. I'm glad you are satisfied with out service. Sincerely. Greg

Karen Atchison
Karen Atchison
1 review Vancouver, BC
10/10

Excellent Service

From first Contact to Completion this Company was Excellent to deal with, in both Communication and Performance. I will Highly reccomend in future to anyone requiring these services. Ours was a Terracotta Tile roof with leaks around a Chimney and Skylight. Very impressed with Greg and Crew

Approximate cost of services:
$700.00
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Company Response

Thanks for the great review Karen. We appreciate the effort in putting it out there for others to see. I'm very happy that you are satisfied with the service you received. Every flowed nicely from the initial visit, to the information and education I provided, followed by your acceptance of work and cost and then we were able to squeeze the job in promptly. Remember to call me back in a couple years for a free inspection and report on how the roof has evolved. Thanks again. Greg

BWANG in Vancouver
BWANG in Vancouver
0 reviews Vancouver, BC
10/10

The go-to company in GVA for concrete tile roof service

My house had a couple of leaks on the tile roof and had hired two handy men who glued black neoprene sheets as a fix. I realized it later on that it is not a prof way to fix leaks. I approached a few local roofers after the problem came back and they all recommended a new roof replacement. That sounds a good plan to non-prof but costly. I was lucky to find crucial on web but I did not understand it is a service company not a roofer at beginning. Greg was very patient to explain in multiple communication on what he can do. I chose his service finally as he is very specialized in tile roof. His service on flashings around chimney and skylights (weakest points on roof, soaked in pics) saved big bucks for a new roof and proved working. No leak any more in rains or snowfalls in past 2 weeks. Highly recommend Crucial Roof Service for repair and maintenance in lower mainland area, BC

Approximate cost of services:
$945.00
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Company Response

Thank you Boris. I'm glad you are satisfied. Greg

Kevin in Vancouver
Kevin in Vancouver
1 review Vancouver, BC
10/10

Concrete roof tile/skylight leak

We have had a water leak near the skylight in our front foyer for about three years. We tried a couple of times to fix it ourselves, but had no success. We talked to a couple of roofing companies, but they did not work on concrete tile roofs, but recommended Crucial Roof Services and We are so glad they did. From the first time I talked to Greg at Crucial I felt very comfortable that he knew what he was talking about with respect to my skylight and roof. Long story short, Greg called me again a few days later, (on a day we had told him we would be at home), saying the weather was good and would it be OK if he came over to fix the roof. A short time later he said they had found the problem and would have it fixed shortly. Since he was already on my roof I had him look at the other two skylights as well. A few hours later he told me all three skylights were fixed and he would send me an email with pictures showing the problem and how he and Randy fixed it. I highly recommend Crucial Roof Services for any roofing repairs you may need.

Approximate cost of services:
$945.00
1 of 1 people found this review helpful.
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Company Response

Thanks for taking the time to post this review Kevin. I am happy you are satisfied with the service we provided. Since skylights are the most common leak cause and location, on concrete tile roofs, I am happy you chose to be proactive and service the remaining skylights on your roof. They would have leaked in the next year or two so you saved the hassles associated with that. Thanks again and remember to invite me back in two years for a free evolution inspection. Merry Christmas and Cheers! Greg

Yu-Zhi Kiang
Yu-Zhi Kiang
0 reviews Richmond, BC
10/10

Roof Leak

Due to wind a tile on our roof shifted causing leak in our kitchen. Greg came to our home and found the shifted tile and secured it back into place. He secured additional tiles in place to minimize risk of recurrence.

Approximate cost of services:
$300.00
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Company Response

Thanks for the 10/10 review Yuz. Appreciate the time it took to do this review. Hopefully no more of those tiles will slide out of place. It is one of the issues steep concrete tile roofs have. Invite me back in the spring and I will do a free inspection of the whole roof. Thanks again.
Greg

Private User
Private User
Private User reviews Surrey, BC
10/10

Emergency Roof Repair

After this most recent torrential rain, my home had an emergency roof leak due to broken tiles. Greg (Owner) promised he would come as soon as he could, despite how busy he was with similar calls; he came on the second day (thankfully it had stopped raining since my phone call to him - good luck charm!). Greg provided a free estimate and showed the pictures (of the areas of concern on my roof) to me; he provided very reasonable pricing considering the cost of materials and labour. Greg fixed my home’s roof leak in two hours; he emailed me before and after photos as an educational lesson and for my records. Greg has exceptional customer service, great listening skills, and an excellent work ethic. Greg’s truly an expert, who’s honest, kind, and detail oriented as he resolved my roofing issues in less than 48 hours from my initial phone call - very impressive!!! - despite being inundated with similar calls for assistance. A very sincere thank you to Greg and Randy (co-worker) for saving my home from the rain!

Approximate cost of services:
$400.00
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Company Response

Thanks for this great review Simmi. As Randy said in person to you - not only is it nice for you to find good contractors but it is also good for contractors to find nice customers. We are happy we can be there for you when you need us. Thanks again! Greg

Private User
Private User
1 review Surrey, BC
10/10

roof leak needing diagnosis and fix

The evidence of a slow leak from the roof appeared on the bedroom ceiling. I visited the attic but was unable to find the source of the leak, though moisture was apparent near a plumbing stack vent pipe. Crucial Roof Services was the second service provider to come to our place after the first attempted fix did not solve the problem. Greg and team were quick to spot the source of the leak and determined a proper remedy. A week later, after much heavy rain, I returned to the attic and all is dry! Fantastic. So relieved to solve the leak, especially when I was unable to detect the source. Excellent, professional, helpful and informative service. I will keep their contact info on hand if ever I need this type of service again.

Approximate cost of services:
$368.00
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Company Response

Thank you Alain for posting this review. I greatly appreciate the effort. It is true that with age comes wisdom so I am taking advantage of one of the benefits of my 58 years. Experience is good to have when searching for troubling and challenging leaks. In fact I've seen and solved similar so I'm glad we were able to satisfy your needs. Thanks again!
Greg

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crucial Roof Services Ltd

Crucial Roof is a full service roofing company experienced in all aspects of roofing but specializing in torch on, shingles, and the niche market of concrete tile roofs and rubber membrane gutters. Our roofers are experienced and fully trained to provide the best results possible. Repairs, maintenance and re-roofs to and for all kinds of roof systems.

Roofing, Roofs, Roofer, Roofers

CATEGORIES
Roofing
PRODUCTS
Shingel roof systems by GAF. Torch on roof systems by Soprema. Skylights by Velux
SERVICES
Repairs, maintenance, new construction and re-roofs to and for all kinds of roof systems, roof inspections, tar and gravel roofs,
BRANDS
GAF, Soprema, Velux
WEBSITE
http://www.crucialroofservices.com
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque, E-transfer, Cash
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies with roof system. Up to 50 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.