HomeStars  >  Roofing in Vancouver  >  Crucial Roof Services Ltd
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96%
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Reviews by rating (past 12 months)
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Reviews for Crucial Roof Services Ltd

Average customer rating:
9.7 10 (99 reviews)

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Sandy and Gary  in Delta
1 review Delta, BC
10/10

From the beginning Greg conducted himself in a very professional manner. He took time to answer our questions regarding the roof. Once the job began Greg and his team of three other workers were here every morning promptly at starting time. At the end of the day the grounds were left in a tidy manner. The job was completed in one week. This included the finishing. We were very impressed by the quality of the work and would highly recommended this company.

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Thanks Sandy. It was a nice job and everything went very smooth. I'm so pleased you are happy with the service and product we delivered.Thanks again for the excellent review!
Greg

Private User
1 review Vancouver, BC
10/10

Greg was very prompt with his responses and inspection. He spent the time to assess the property and educated me on what needed to be fixed. He referred me to a proper gutter installer and answered all my questions.

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Thanks Corinna. Although I was unable to directly help you I am glad the education, advice and guidance I shared has made a positive impression on you and hopefully you find a qualified contractor to help you through the work project. As always please feel free to call me if you need further opinion. Cheers! Greg

Private User
1 review Richmond, BC
10/10

Greg was recommended to me by another roofing company as I was told he is one of best comes to tile roof and hidden gutter system. My place has multiple skylites and was starting to leak over the winter, Greg and his guys were very reactive about my issue, come by and take care of all the leaks on my skylites quickly. He also spotted some other issues on the hidden gutter system right away and alerted me the potential problems and giving very valuable advise. I have him and the staff came back a few weeks ago to service the whole hidden gutter system, added a number of downspouts to relief the overflow issues as well as some beautiful water barrels to capture rain water for my garden usage.

All in all, it is a 100% positive experience with Greg and his guys, highly recommended.

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Thanks Ted. You've made a wise investment in the maintenance actions you contracted me to do. The money spent will actually save you equal or more to that amount, in potential damage costs, if the leaks we found were left unresolved. I'm very pleased you are happy and appreciate the effort you took to submit this review. Call me back in 2 years for a no-charge inspection of your roof again. Cheers! Greg.

10/10

Great job by Greg at Crucial Roofing - easily estimated the job and completed it in a timely manner, with a thorough eye and attention to detail. Very positive experience.

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Thanks Sue. So glad wee were able to help you out and satisfy your needs. You should be good for a couple years now before I invite you to get me back to do the next inspection. Thanks again for the review!
Greg

Dan in Toronto
1 review Coquitlam, BC
10/10

I recently had a patio cover added to the back of my house and had problems with leaks where the patio cover attached to the facia of my bay window where the gutters used to be installed. The patio cover installer ( who's not skilled in roofing) tried his best and felt the problem may be with the roof. He admitedly did not have experience with tile roof

I called several roofers and only Greg took the time to come out and look at the problem first hand. Greg did some minor repairs and trouble shooting. Greg then worked in an advisory capacity with the installer of the patio cover and walked him through the modifications (based on Greg's experience) of what had to be done in regards to the flashing. This saved me money and in the end ... No more leaks!!

Greg was courteous, professional, patient and thorough in his explanations. He was quick to return emails and more important, Greg took a personal and caring interest in remedying my problem.

In my opinion, Greg went beyond the call of duty and I would highly recommend Greg to anyone who is interested.

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Thanks Dan. The patio cover you have is beautiful. Unfortunately it WAS like many others in that it leaked at the junction with the home. Fascia boards just don't allow proper anchoring room. compliments to the guys who installed the patio cover in that they were willing and open to consider common sense or logical suggestions from a roofer who is a little more experienced in battling water intrusions. I'm glad you are now fixed up and able to fully enjoy the "leak free" canopy. Thanks again for the review!
Greg

Harj Sandhu in
1 review Surrey, BC
10/10

Greg and his team are true professionals. They explained the scope of the work and the cost right up front. They showed up on time and completed the job to my satisfaction. I was thoroughly impressed with the quality of service.

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Thanks Harj. So glad we could make it out there in timely matter and deal with those slid hip tiles of yours. Let's hope no more of them fall out of place. And thanks for the efforts in posting this review!
Cheers
Greg

Van C. in
1 review Vancouver, BC
10/10

I read the information on Greg's website and was quite impressed with his honesty. It made sense that using lead to cap off the tile intersections on a roof would last longer than the black substance most roofers use to seal areas that intersect. Problem with that is that the sun bakes it then as it gets weathered down & crack, potential leak is most probable. So while our roof is in relatively good condition (24 yrs old) it was best to switch it to lead caps. Greg was quick to give us an estimate with photos and his crew was very nice and expedient with the installation. Have a read on Greg's website for yourself and give him a call as he is very informative and there is no sales pitch. You can make your own decision without any pressure - just information pertinent to maintain your roof for many years to come. I definitely will pass your name to my friends. Thank you Greg!!

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Wow. Very well said Van. Thank you. That's exactly my position.I can say nothing more then THANKS AGAIN. Greg

Private User
1 review Burnaby, BC
9/10

This is our 2nd time using Crucial for repairs. Greg was very prompt returning my call and came by the next day to assess. He reassured us they would fix it & they have done that again.

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Company Response

Thank you for this review. I'm glad we continue to be your "go-to" roofers.I'm not sure who you are though so I am not able to phone and personally thank you. None the less, we absolutely appreciate the positive review.
Cheers!
Greg

Janice B in
1 review Maple Ridge, BC
10/10

Greg & his crew were repaired 25+yr old leaking tile roof last week, rebuilding 3 problem sections & giving great future maintenance advice. Really knows his stuff. Kept me totally snagged with before & after photos. Quote was accurate, no surprises. Efficient & effective. Exactly what I hoped for. I will definitely call on Crucial again.

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Thanks Janice. So glad we could live up to your expectations and you are satisfied with our work. All the best!
Greg

Carmen in Burnaby
1 review Burnaby, BC
10/10

After hiring 3 roofing companies and none of them were able to get back to me within one week's time (after many phone calls and emails), I decided to try out Crucial Roof Services after reading many great reviews on HomeStars. I sent an email to Greg on a Saturday afternoon and he got back to me within 30 minutes! Now, that IS FAST! He came by the next day (YES, on a Sunday!!) and he looked at my roof and found quite a few deficiencies. He sent me photos of all the deficiencies and repairs that need to be done on the same day. The quote was reasonable (within my budget and expectation), and he came by the following week to get most of the repairs done. One repair was left uncompleted because the part was not in stock which was not his fault. I just want to say the service I received and the work that has been done so far are AWESOME!

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Company Response

Thanks Carmen. We really appreciate the great review. Customer Service is our #1 priority and it seems we lived up to your expectations so I am happy for that. This year has been very perplexing for roofers with the consistent snow, ice and rain so we do have our challenges to overcome.I'm glad that we were able to bring your confidence in the roofing industry back up to where it should be. Cheers!
Greg

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crucial Roof Services Ltd

Crucial Roof is a full service roofing company experienced in all aspects of roofing but specializing in torch on, shingles, and the niche market of concrete tile roofs and rubber membrane gutters. Our roofers are experienced and fully trained to provide the best results possible. Repairs, maintenance and re-roofs to and for all kinds of roof systems.

Roofing, Roofs, Roofer, Roofers

CATEGORIES
Roofing
PRODUCTS
Shingel roof systems by GAF. Torch on roof systems by Soprema. Skylights by Velux
SERVICES
Repairs, maintenance, new construction and re-roofs to and for all kinds of roof systems, roof inspections, tar and gravel roofs,
BRANDS
GAF, Soprema, Velux
WEBSITE
http://www.crucialroofservices.com
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies with roof system. Up to 50 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.