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97%

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Reviews by rating (past 12 months)

Reviews for Crucial Roof Services Ltd

Average customer rating:
9.7 10 (116 reviews)

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Lucas in Port Moody
Lucas in Port Moody
1 review Port Moody, BC
10/10

roof leak

Last New Year's Eve I realized our roof was leaking. We have concrete tile up there and most roofers don't want to deal with it. After a few weeks of searching I finally found Greg. He replaced 3 skylights which were very old and a possible cause of the deal. When the leak did not go away, Greg came back and did some additional work which did finally fix the problem. And he did not charge me for that extra trip!

Greg is a total pro, and a super nice guys - highly recommended!

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Company Response

Thanks for the great review Lucas. No doubt you needed new skylights as there was water in-between each pair of panes on all 3 skylights. It was a tricky removal too knowing the glass lost it seal and the chance of glass breakage was there. Thankfully we've done a couple like that before and learned through those experiences. I know you will now enjoy the long term performance that Velux skylights give. Once again, thanks for the review and I'm glad we were able to stop the troubling leak to your satisfaction. Greg

Skylight roof repair in Burnaby
Skylight roof repair in Burnaby
1 review Burnaby, BC
10/10

Skylight roof repair

Great service and prompt reply with detailed information and pricing. Work completed with pictures and details of repairs plus recommendation for future PM and possible repairs. Service was prompt (weather permitting) and professional. I would not hesitate to recommend or use this company for future roofing repairs.

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Company Response

Thank you for the excellent review. You essentially summed up our whole desired business process and relationship. Full and educational initial correspondence (so you know and understand what the issue is - and what the work requirements are) followed by further information/photos of our work. It's always a pleasure working for understanding homeowners. Cheers! Greg

North Burnaby in Burnaby
North Burnaby in Burnaby
1 review Burnaby, BC
10/10

Concrete Tile Roof Maintenance and Repair

great, fast and detailed service. Provided pictures and summary of what work needs to be done. Once job is done more detailed pictures and detail on work done. The previously had helped me with waterproofing my balcony and if I knew they do skylights I would have asked them to replace my skylight for me. Never the less I would definitely recommend their services and would definitely call them for any future maintenance and repairs.

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Company Response

Thanks Peter. I think we have finally found that pesky leak. So glad you continue to be a satisfied customer. We appreciate the effort in posting this review. Happy Easter!
Greg

Chris in Delta
Chris in Delta
1 review Delta, BC
10/10

Great Company!

I spent a lot of time trying to find the right roofer for our tile roof. Wanted to find someone that specializes in tile roofing and was customer focused (along with providing great pricing). We came across Greg from a number of recommendations thru the industry and glad we connected with him. Had a great (stress free) customer experience. Will only use Greg and no other roofer.

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Company Response

Thanks for the review Chris. We are happy to hear about your approval of our work. Finding leaks is not always an open-and-shut-case so our experience in tile roofs came through as a valued quality. Let us know when you are ready to upgrade those skylights. Cheers! Greg

Mel C. from Vancouver
Mel C. from Vancouver
1 review Vancouver, BC
10/10

Roof Cleaning and Drain pipe fix

Greg has been taking care of my roof since 2007. He also replaced my roof in 2009. I can always trust him, he provides of before and after photos. I have recommended him to friends and family. I will not call anyone else. He always takes the time to explain the issues with the roof the solutions.

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Company Response

Thanks Mel. It's been a pleasure maintaining your roof from before you put the new torch on membrane down to the recent down pipe fix I did. Welcome back to Canada too! Greg

Private User
Private User
1 review North Vancouver, BC
10/10

Roof repair

I had a leak in my roof, and was contacted them to take a look. He said he would be there in 2 days, but the next day it snowed a lot. Once the snow cleared, I went up and had a look myself and did my own repair. The next day I got a call, asking me if I still needed help. He was very apologetic that he hadn't come when he said he would, which I found nice as there would have been no way he could have done anything with 6" of snow on the roof.
He came by anyway to take a look, said my repair job was good and didn't charge me anything.
I came across as trustworthy and honest, when the time comes to replace the roof - he will be my first call.

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Company Response

Thank you for posting this review. I find being honest is the best and only way to do business. That way I don't have to remember what lie I might have told you :-)
Seriously though, I am glad you are happy and your leak has been resolved. I try and treat all customers (and potential customers) with the respect I would want if I were in their place.
Thanks again!
Greg

Congregation Beth Hamidrash in Vancouver
Congregation Beth Hamidrash in Vancouver
1 review Vancouver, BC
10/10

Leak Investigation and Tarping

Greg has been out to our site twice now to help us identify and deal with leaks into the building. The first time he quickly identified a roof vent that needed to be reset and resealed and did that while on site for the assessment. The second time he identified a skylight as the culprit and came back a second day to help out with tarping over it for us until the glazier can do the repair. He's friendly, his approach is 'get it done', explains everything in detail, easy to access, and most important to me...tech savvy!

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Company Response

Thanks Deena. Hopefully your glazier shows up soon so you can get the tarp off of the skylight and start enjoying the natural light skylights allow for. I'm sure the tie-down strategy we used, in addition to the bricks we placed, will keep the tarp in place despite these strong winds we are currently having. If not please feel free to call me out to re-secure it as we don't want further damage to occur to the ceiling around the skylight. Thanks again for the awesome review! Greg

Andrew in Vancouver
Andrew in Vancouver
1 review Vancouver, BC
10/10

New skylights, roof inspection and fixing of leak.

I have used Crucial Roof Service twice now, and both times I feel I have gotten good value for my money. They were prompt, fixed the problem, explained it to me in a way that I could understand, and provided pictures of the work that they had done. Would recommend them in a heartbeat.

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Company Response

Thanks for the kind review Andrew. I'm glad you remain a satisfied customer as the roof detail you have over the upper roof, at your front entrance, will need continued maintenance every 3 years or so. It's just a badly designed architectural detail that will always accumulate debris over time. Please feel free to call me back to do a no charge inspection and assessment in a couple years. Cheers! Greg

iromanisti
iromanisti
1 review Burnaby, BC
10/10

Flash Pan Repair / Concrete Tile Leakage

We were most impressed with the approach, commitment and attention to detail regarding our repair project. Photos of before and after provided for comparison. Highly recommend Crucial Roof Services if you have issues or require repairs to your aging concrete tile roof

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Company Response

Thanks Marco. I'm so glad you are satisfied with the service you received. When we go out to do a leak investigation and repair our goal is to find and fix the leak. It is not always an "open and shut case" and leak finding can be challenging. That is why we always go above and beyond in our efforts. In your case we dealt with a chimney issue on the roof above your leak area. We did that because there was a slim possibility the two issues were connected. We also pride ourselves in giving our customers a little extra in terms of value added services. Again, in your case it was doing the upper roof work at no additional cost. We appreciate the efforts it took to post this review and wish you a Merry Christmas!
Greg

janicejackson123 from Coquitlam
janicejackson123 from Coquitlam
14 reviews Coquitlam, BC
10/10

install new skylights

This is the second time I have used crucial roof services and once again super happy with the work and service I received. Greg had come out and looked over my roof and explained what was needed to replace 6 skylights with a new much more energy efficient model. The work was done quickly and I appreciate how pictures are sent so you are able to see exactly what is being done on top of your roof.
Thanks for another great job crucial roof services.
Janice

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Company Response

Thanks Janice. So glad you continue to be a happy and satisfied customer. I know you will enjoy those skylights for many years to come and I was especially glad we were able to save you some money by removing no-longer-required services from our original agreement. Thanks again for taking the time to post the review!
Greg

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crucial Roof Services Ltd

Crucial Roof is a full service roofing company experienced in all aspects of roofing but specializing in torch on, shingles, and the niche market of concrete tile roofs and rubber membrane gutters. Our roofers are experienced and fully trained to provide the best results possible. Repairs, maintenance and re-roofs to and for all kinds of roof systems.

Roofing, Roofs, Roofer, Roofers

CATEGORIES
Roofing
PRODUCTS
Shingel roof systems by GAF. Torch on roof systems by Soprema. Skylights by Velux
SERVICES
Repairs, maintenance, new construction and re-roofs to and for all kinds of roof systems, roof inspections, tar and gravel roofs,
BRANDS
GAF, Soprema, Velux
WEBSITE
http://www.crucialroofservices.com
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies with roof system. Up to 50 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.