HomeStars
Roofing
Crucial Roof Services Ltd
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Crucial Roof Services Ltd

Average customer rating:
9.8 10 (124 reviews)

Sort by

RS
RS
1 review Vancouver, BC
10/10

Roof

I’ve found Greg’s contact through HomeStars. Gave him a call to get a roof assessment as my home inspection report found some concerns with my current roof. Greg came by and did a thorough check of my roof; even took pictures to show me his assessment. In the end Greg gave me his honest feedback that while the roof work was not an “A” grade in craftsmanship, but it is still a functioning roof. He advised that it was not time to do a full replacement yet. His advice allowed me to save a lot of money and gave me a peace of mind.

Honesty in any industry will get you a trusted brand and I will definitely give Greg a call when I need work done in the future. Thank you Greg.

Was this review helpful?
Company Response

Thanks Richard. I know you have more critical things to spend your money on in your new home. I'm glad I was able to deliver good news and allow you the freedom to allocate those funds to other areas of your home. Enjoy your new kitchen!!
Greg

T in Delta
T in Delta
1 review Delta, BC
10/10

Roof Services

I have hired Crucial Roof Services to maintain my roof for many years. They are very professional, approachable, honest, and diligent. There's no regret for us to hire them year after year.

Was this review helpful?
Company Response

Thank you for the excellent review T. We are so happy your satisfied. Repeat customers are the backbone of our business. We strive to satisfy all our clients both new and "repeaters" like you!
Cheers
Greg

Bob in Vancouver
Bob in Vancouver
1 review Vancouver, BC
10/10

Roof Repair

I needed a small roof repair. Some asphalt shingles had blown off in a windstorm. Greg and his colleague were very professional and competent in their dealing with me.

I would highly recommend Crucial Roof Services.

Bob

Was this review helpful?
Company Response

Thanks for posting this review Bob. You should be able to get at least another 5 years out of those shingles before we need to have another look at them and see how they have aged. Hopefully I will see you then. Greg

vivian  in Vancouver
vivian in Vancouver
1 review Vancouver, BC
10/10

skylight replacement

Last year, my tile roof needed to be serviced and I was referred to Crucial roofing by another peel company. I checked Homestars and there were lots of good recommendations that gave me confidence about dealing with this company, so I called Greg right away. Fortunately, Greg and his crew worked in our area, so they came and finished the job the very same day. Greg is very nice and knowledgeable as he answered all my questions. I was very impressed by the photos he showed me detailing the problem spots in before and after shots. I was very satisfied with their job. In fact, I just called them again to replace my skylight last month. Yes I would like to recommend Crucial as a company you can trust.

Was this review helpful?
Company Response

Thanks Vivian. I know you will get years of enjoyment out of your new Velux skylight. Thanks for being a returning customer! Give me a call in 2 years so I can do our no-charge follow up assessment on your concrete tile roof. Thanks again. Greg

Christopher
Christopher
1 review Port Coquitlam, BC
10/10

Roof replacement

My roof was nearing the end of its life and I began to shop around for a roofer. My house has a torch on roof and it's in the Tri-Cities area.

I called a dozen roofing companies and the only one that got back to me was Crucial. I had two roofers that called back but people on the phone were just office personnel and not knowledgeable enough to answer my questions.

Greg (owner) answered my call and talked to me. Super knowledgeable guy. He went to my place and gave me a good assessment of what I needed....even told me might get another 5 years from my roof. He was personable and gave me a quote a couple days later.

Doing business with Greg was awesome. He had a busy schedule and I waited patiently (my roof wasn't leaking so there were other customers who needed roofs more than me) for the crew to arrive. When they did it was done in a flash by Greg and his crew. Super friendly people. The job was done right and efficiently. The price was good and I have nothing but praise for Crucial roofing.

If you need a roof, call Greg. You won't be disappointed.

Was this review helpful?
Company Response

Thanks Chris. Telling the truth to home owners about their roofs is the easiest thing to do. That way if you ever ask again I don't have to remember what I might have told you the first time. I just tell the truth again. I really appreciate this review and I'm very thankful you understood my priority reasoning for having to make you wait a bit longer then normal until we could get on your roof. Hope you notice the benefits of the added vents we put in!
Thanks again.
Greg

anders.lam
anders.lam
2 reviews Burnaby, BC
10/10

Gutter repair (hidden gutters)

Crucial Roof Services Ltd
6045618798
11526 81a ave
Delta
BC
V4C 2A6
CANADA

Customer service was superb! Everyone from the worker to the manager were great and very professional. Greg went above and beyond keeping me up to date, taking pictures, pointing out problem areas, offering various solutions and coming back to site to ensure all issues with my gutters were addressed. His workers arrive on time and ensured a high quality service/product.

Highly recommend this company.

Was this review helpful?
Company Response

Thanks for the fantastic review Anders. We also appreciate customers like you who are helpful and understanding. I'm so glad we finally got onto your project. I know you waited a good amount of time but I take from this review that it was worth the wait. Thanks again for being a great customer. Greg

Sandy and Gary  in Delta
Sandy and Gary in Delta
1 review Delta, BC
10/10

Replaced old tar and gravel roof with a new torched on roof

From the beginning Greg conducted himself in a very professional manner. He took time to answer our questions regarding the roof. Once the job began Greg and his team of three other workers were here every morning promptly at starting time. At the end of the day the grounds were left in a tidy manner. The job was completed in one week. This included the finishing. We were very impressed by the quality of the work and would highly recommended this company.

Was this review helpful?
Company Response

Thanks Sandy. It was a nice job and everything went very smooth. I'm so pleased you are happy with the service and product we delivered.Thanks again for the excellent review!
Greg

Private User
Private User
Private User reviews Vaughan, ON
10/10

Great consultation

Crucial Roof Services Ltd
6045618798
11526 81a ave
Delta
BC
V4C 2A6
CANADA

Greg was very prompt with his responses and inspection. He spent the time to assess the property and educated me on what needed to be fixed. He referred me to a proper gutter installer and answered all my questions.

Was this review helpful?
Company Response

Thanks Corinna. Although I was unable to directly help you I am glad the education, advice and guidance I shared has made a positive impression on you and hopefully you find a qualified contractor to help you through the work project. As always please feel free to call me if you need further opinion. Cheers! Greg

Private User
Private User
Private User reviews Richmond, BC
10/10

Skylite service, gutter repair and downspout addition

Greg was recommended to me by another roofing company as I was told he is one of best comes to tile roof and hidden gutter system. My place has multiple skylites and was starting to leak over the winter, Greg and his guys were very reactive about my issue, come by and take care of all the leaks on my skylites quickly. He also spotted some other issues on the hidden gutter system right away and alerted me the potential problems and giving very valuable advise. I have him and the staff came back a few weeks ago to service the whole hidden gutter system, added a number of downspouts to relief the overflow issues as well as some beautiful water barrels to capture rain water for my garden usage.

All in all, it is a 100% positive experience with Greg and his guys, highly recommended.

Was this review helpful?
Company Response

Thanks Ted. You've made a wise investment in the maintenance actions you contracted me to do. The money spent will actually save you equal or more to that amount, in potential damage costs, if the leaks we found were left unresolved. I'm very pleased you are happy and appreciate the effort you took to submit this review. Call me back in 2 years for a no-charge inspection of your roof again. Cheers! Greg.

10/10

Concrete tile roof repair

Great job by Greg at Crucial Roofing - easily estimated the job and completed it in a timely manner, with a thorough eye and attention to detail. Very positive experience.

Was this review helpful?
Company Response

Thanks Sue. So glad wee were able to help you out and satisfy your needs. You should be good for a couple years now before I invite you to get me back to do the next inspection. Thanks again for the review!
Greg

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crucial Roof Services Ltd

Crucial Roof is a full service roofing company experienced in all aspects of roofing but specializing in torch on, shingles, and the niche market of concrete tile roofs and rubber membrane gutters. Our roofers are experienced and fully trained to provide the best results possible. Repairs, maintenance and re-roofs to and for all kinds of roof systems.

Roofing, Roofs, Roofer, Roofers

CATEGORIES
Roofing
PRODUCTS
Shingel roof systems by GAF. Torch on roof systems by Soprema. Skylights by Velux
SERVICES
Repairs, maintenance, new construction and re-roofs to and for all kinds of roof systems, roof inspections, tar and gravel roofs,
BRANDS
GAF, Soprema, Velux
WEBSITE
http://www.crucialroofservices.com
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies with roof system. Up to 50 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.