Crucial Roof Services Ltd

Roofing
Delta BC V4C 1N1
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Roofing
Crucial Roof Services Ltd
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98%

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Reviews for Crucial Roof Services Ltd

Average customer rating:
9.8 10 (192 reviews)

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e_mcleod in Surrey
e_mcleod in Surrey
1 review Langley, BC
10/10

Roof leak

A huge thank you to crucial roofing for resolving a roof leak we have struggled with for months. We had hired two other companies who had good reviews and approved by the bbq. However neither company could not figure out where the leak was coming from. One company just gave up all together and the second company told us the only way to resolve the leak was to replace our entire roof.
This made no sense as the leak was
localized, so we continued to search for a comapny that could help us. CRUCIAL roofing was that company. Greg was amazing. He answers my call late on the evening and accommodate us into his busy schedule. He can to out to our home to do a thorough assessment of our roof which included pictures and solutions to our problem. I appreciated that he gave us the most economical options and did not try to up sell us. He was able to resolve the leak by identifing the location of the leak no one else was capable of identifying .
Thank you Greg. I will always use your company for all our roofing needs.

Approximate cost of services:
$1,100.00
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Company Response

Thanks Liz. I love the challenge of picking up where others failed. I'm sorry you had to go through the trials and tribulations of the previous roofers but ultimately it lead to us meeting. So everything happens for a reason I guess. We sincerely appreciate the time and effort it took to submit this review and I'll be sure to let the boys know about this review and your overall satisfaction. See you in the spring when I'll come out and discuss the rest of your membrane gutters. Cheers. Greg

David  from Vancouver
David from Vancouver
3 reviews Vancouver, BC
10/10

Great guy, good work

I contacted Greg for my commercial roofing needs. He was quick, affordable and honest. I wish him the best and continued success in his business. This was a torch on roof with structural damage under original roof.

Approximate cost of services:
$15,000.00
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Company Response

Thanks for the great review rating David. I'm glad we were able to satisfy you and live up to your expectations. It's nice to get on those big open spaces of commercial roofs once in a while. Continued success to you as well. Greg

Danvir
Danvir
1 review Vancouver, BC
8/10

Roof Leak Repair

Crucial Roof Services repaired our roof leak. The quality of work was amazing. Greg also provided us with a list of other potential issues with our roof while he was up there. The best part was that he takes before and after pictures of each repair.

Approximate cost of services:
$1,000.00
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Company Response

Thanks Danvir. We find all customers love the photos and descriptions we provide with our services. It gives them a view of the roof most home owners never get. Although I enjoy having home owners on the roof with me, it is not always possible. Not to mention our goal is always to educate the home owner so they understand the responsibilities they have towards the roof and maximizing it's performance through reducing the probability of leakage. Cheers. Greg

Amir
Amir
1 review Burnaby, BC
10/10

Tile roof maintenance to fix leak

Greg was great to deal with, very responsive, and got his guys out quickly to address a leak in our tile roof. Was willing to go the extra mile and clearly has a strong sense of good customer service

Approximate cost of services:
$700.00
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Company Response

Thanks Amir. It's evident you made a wise choice to go with servicing all skylights as, although only one showed interior signs of leakage, they were all 3 leaking. I'm glad we were able to live up to your expectations. Remember to check back in a couple years for a no cost follow up inspection. Thanks again. Greg

P.N
P.N
1 review Vancouver, BC
10/10

Roofing Repair

Last night it started to rain really heavy, so I got worried and had the buckets and towels ready by the usual areas that were leaking. I waited for the inevitable and was surprised I didn't hear the usual dripping or see any signs of water leakage. Afterwards I had a sign of relief that i haven't felt for the past year and a half. I realized Greg and his team fixed my roof the other day. Furthermore they installed shims on the areas that were vulnerable and caulked some cracks in the tiles. So now I wasted my efforts with setting up the towels,buckets, and being worried for nothing thanks to Greg haha. I am completely satisfied with the work and Greg's honesty, if any problems arise in the future I'll be going to him.

Approximate cost of services:
$800.00
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Company Response

Thanks for the review Phil. As roofers we never really dwell-on or realize the impact our work has on people and their lives. We are so glad we have made a positive impact on yours! Cheers.Greg

Private User
Private User
Private User reviews Burnaby, BC
10/10

Roof venting & flashing repair

Promptly replied to my inquiry, excellent communication, always willing to answer dozens of questions. Trust worthy - loved the photos of the work they did. Would highly recommend. Thanks Greg!

Approximate cost of services:
$700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for the review Jody. I know you, and your roof system, will benefit from the addition of those roof vents. And as always please feel free to ask any questions as they come up and continue to stay in touch with regards your progress on the other issues we discussed. Cheers
Greg

Johan in Vancouver
Johan in Vancouver
2 reviews Vancouver, BC
10/10

Roof repair

Repair of flashing on both sides of chimney, top and lower roof levels. Greg returned my phone call requesting an estimate within 2 days, came to the house and gave me a clear explanation of what had to be done, when it could be done, and how much it would cost. Showed up on time, completed the work, showed me before and after pictures of the area that was repaired, and thoroughly explained the repairs. Great job, thanks Greg!

Approximate cost of services:
$350.00
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Company Response

Thanks Johan. We appreciate the business and are especially happy you are satisfied. I'm also glad we could meet for an onsite explanation of the repairs we did and how they will positively effect the performance of your roof system. It's so much easier talking in person rather then trying to explain details in an e-mail or over the phone. Please also remember to call me every two years for a no cost inspection and assessment of your roof and it's evolution. Thanks again. Greg

Jack in Vancouver
Jack in Vancouver
4 reviews Vancouver, BC
10/10

Concrete Roof Repair and Skylights

Greg is very professional and crystal clear in laying out what the options are and his advice on how to proceed. Not only was Greg's advice thoughtful, extensive, and honest, but this guy has one of the most amazing speaking voices! Very pleased with the advice, work and price.

I was just seeking some new work on HomeStars and realized I had never posted a review of Crucial's work from 2013!

Approximate cost of services:
$3,400.00
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Company Response

Thanks for the review Jack... and welcome back to Homestars. I think this site is great in helping consumers work their way through the challenge of finding the right contractor. I use it myself when I have projects to complete around the house. I've heard from others that my voice should be on the radio too. I know my face isn't ready for TV :-)All joking aside, I'm glad our work was appreciated and thanks again. Greg

Kam in Vancouver
Kam in Vancouver
2 reviews Surrey, BC
10/10

Roof repairs and cleaning

I would 100% recommend Greg and his company. Contacted Crucial Roof services LTD for quote and inspection. They Arrived on schedule and provided a very detailed quote. We had a super fast turn around. I was provided pictures of the work, before, during, and as completed so I didn't have to go on the roof. I am the house owner for over 15 years but i never seen any one this honest. I would definitely recommend Greg for a roof repairs and would call him again without hesitation. Again thank you Greg for all your help.

Approximate cost of services:
$450.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Kam. It makes work so much more enjoyable working for accommodating and appreciative people. Give me a call every couple years and I will continue to do no-charge inspections of your roof. Thanks again! Greg

8/10

Down Pipe Reapir

He responded promptly, quickly adjusted and cleaned up two clogged down pipes, and provided full detail report with picture for record. He's good man, unfortunately, It clogged up right after.

Review has 1 previous version
Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Jiang. They were plugged pretty badly. I think one day you will need to upsize the complete line. I'm glad you are happy with our service and thank you once again for the kind words.
UPDATED NOV 6. I now see you changed my original 10 score to an 8 because the pipes clogged up again within two months. That is too bad. It is not my fault the down pipes plugged again Jiang. It is a design flaw that I told you about. The reduction in the existing pipe size is too much and it appears a walnut shell (one of many that I found on the roof when I returned for no charge to assess the current situation) has again enterred your pipe and created the plug. I'm sorry you feel my service is only an 8/10 score now. I think the guys you paid to originally install the pipes should get a 0/10 then because that is the only reason you are having these problems. AND these blockages will continue until you perform the upsize I originally suggested. I stand to make no money off of you in this suggestion either as I do not perform downpipe modifications. Good luck in the further suggested actions. Greg

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Crucial Roof Services Ltd

Crucial Roof is a full service roofing company experienced in all aspects of roofing but specializing in torch on, shingles, and the niche market of concrete tile roofs and rubber membrane gutters. Our roofers are experienced and fully trained to provide the best results possible. Repairs and maintenance to and for all kinds of roof systems are our specialties!

Roofing, Roofs, Roofer, Roofers

CATEGORIES
Roofing
PRODUCTS
Shingel roof systems by GAF. Torch on roof systems by Soprema. Skylights by Velux
SERVICES
Repairs, maintenance, new construction and re-roofs to and for all kinds of roof systems, roof inspections, tar and gravel roofs,
BRANDS
GAF, Soprema, Velux
WEBSITE
http://www.crucialroofservices.com
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque, E-transfer, Cash
MEMBERSHIPS
BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies with roof system. Up to 50 years
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.