I had a leak in my roof, and was contacted them to take a look. He said he would be there in 2 days, but the next day it snowed a lot. Once the snow cleared, I went up and had a look myself and did my own repair. The next day I got a call, asking me if I still needed help. He was very apologetic that he hadn't come when he said he would, which I found nice as there would have been no way he could have done anything with 6" of snow on the roof.
He came by anyway to take a look, said my repair job was good and didn't charge me anything.
I came across as trustworthy and honest, when the time comes to replace the roof - he will be my first call.
- Company Response
Thank you for posting this review. I find being honest is the best and only way to do business. That way I don't have to remember what lie I might have told you :-)
Seriously though, I am glad you are happy and your leak has been resolved. I try and treat all customers (and potential customers) with the respect I would want if I were in their place.