Bachly Construction

Fire & Water Damage Restoration
27 Nixon RD Bolton ON L7E 1J7
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83%

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Reviews for Bachly Construction

Average customer rating:
8.7 10 (18 reviews)

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LS in Orangeville
LS in Orangeville
1 review Orangeville, ON
1/10

Renovation after fire

It was an insurance job after electrical fire, took over a year to finish
Was told by workers the drywall screws would pop out, so in a years time to call to have them and any other warranty work retouched, we called and were told they were really busy but they would get to it.
Well it’s been over 3 years and there finally starting the warranty work which is also taking forever My guess is because there not getting paid so there taking their time 1 drywaller showed up took 2 days to fix nail pops, painters electrician and floor people were also supposed to show up. The electrician showed up the next day and fixed the flickering lights we’ve had for 3 years. still waiting on painters who are 3 days late and no idea when the floor person is coming to fix peeling tiles and squeaking hardwood. Definitely wouldn’t recommend this company they have too much work and obviously not enough workers. Not a fan

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Company Response

Thank you for bringing this to our attention. We’re sorry to hear about your concerns with the timeline of your warranty repairs. We have had a manager reach out and discuss the issue further. We are confident that a resolution to the issue has been sorted out and your repairs will be completed ASAP as top priority.

Sincerely,

The Bachly Team

PM in Scarborough
PM in Scarborough
2 reviews Toronto, ON
10/10

Super happy!

We are extremely satisfied with the work performed by Bachly. The staff are extremely professional, quotes are detailed, they are responsive, follow-up and communicate quickly. And the quality of work output is high - we had such bad experiences with other contractors in the past, so working with Bachly was refreshing. We enjoyed our experience and definitely recommend them.

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Company Response

Thank you for your review, it was a pleasure working with you on your home!

LDC in Newmarket
LDC in Newmarket
1 review Newmarket, ON
10/10

Basement Reno after burst water pipe in townhouse

Bachly emergency and repair crew were amazing.
They were professional & organized.
They called to schedule dates & times and they were reliable showing up in a timely fashion when they said they would.
I can highly recommend their services based on my experience.

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Company Response

Thank you so much for your kind words!

Private User
Private User
Private User reviews Toronto, ON
9/10

Home Renovations

It is my pleasure to write a review for Bachly Construction. After experiencing a large flood in my home, causing my family to move, I was referred to Bachly by my insurance company. From start to finish the employees were friendly, professional and courteous. Gary Cowling, who was my first contact, continually provided updates and after his role was complete, he checked in to see how my family was doing and if he could assist in any other way. I highly recommend Bachly Construction for their quality of work and professionalism.

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Company Response

Thank you for reviewing us! We are so glad we could help with your water damage.

Kaye
Kaye
2 reviews Markham, ON
10/10

Excellent work

Our title insurance sent Bachly's over because of an open permit issued by the city prior to our purchase of the home. The permit was with regard to some rails we had. They Bachly's redid the rail for us however the city later requested to have another inspection which required access into our house and gave us a short deadline. Mat was our coordinator and he went above and beyond to help with the project. He took the initiative to contact the city and tried to arrange same day inspection while his carpenters were there to save us time. At the same time, he came back a second time to ensure the hole that were made were sealed so that nothing came out of it. Due to personal concerns, I requested to have low VOC paint and they were able to accommodate the request with very short notice. Another thing is Mat replied to text messages very promptly even at non-office hours. He really tries to take the extra step to help clients! I appreciate the service from Bachly and the team. All the technicians were very professional and polite.

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Company Response

We really appreciate the kind words! We're happy to hear that you were satisfied with our team and the work that was completed.

Private User
Private User
Private User reviews Toronto, ON
10/10

Home Re-build

When our house caught fire, Bachly was the company that was called by our insurance company to secure and fence off the house and empty its contents. The emergency response team was just incredible. They took great care in handling our belongings and seemed to intuitively know the items that had sentimental value to us. Two years later, we are in our re-built home, and as we continue to unpack the Bachly boxes, we remain so touched by the obvious time and care that Bachly took in protecting and packaging our belongings. It was our initial impression of Bachly that compelled us to select them in managing the building of our home, and we are so glad we made this decision.
Bachly has a network of excellent trades – they have everything covered, from excavation to roofing! James (our Bachly Production Manager) did an impeccable job coordinating all the different trades. James communicated effectively with us, always keeping us apprised of what was going on at the house, and was instrumental in keeping us on schedule and acting as a liaison between us and the trades. James and Cameron (the VP of Restoration at Bachly) were always available to answer our questions and listen to our concerns.
As with any project as large as a re-build, there were a few, minor mishaps. It was these mishaps that defined for us just how great a contractor Bachly is. Bachly was completely accountable and took full responsibility for anything that went wrong and needed to be corrected. And, they ensured we were satisfied with the end-product. The customer service from Bachly was truly remarkable.
From start to finish, Bachly helped us through our tragedy. We have a beautiful new home, and we are so glad we entrusted its rebuild to Bachly.

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Company Response

Thank you for your review! We hope you're enjoying your beautiful new home. It was a pleasure working with you!

Stella  from Toronto
Stella from Toronto
10 reviews Toronto, ON
6/10

So dependent on project coordinator and subtrades

Over 13 months ago our dishwasher flooded overnight, damaging the hardwood floor on the main level and creating a swamp of destruction in the finished basement. Bachly was the company sent by our insurer for emergency cleanup and also for restoration. The work just got finished this week. This review is in 3 parts.
1) Emergency crew. These guys were great. The guy on call showed up early on a long weekend, set up fans and dryers and did a lot of work taking down all the damaged wet structures. The rest of the crew came a few days later and every time they were courteous and very careful to be neat (our baby was only about 5 months old at the time so this was important). As an aside, a year later we had another small leak in the basement and we got the emergency crew in from Bachly again and they were excellent. Highly recommend for emergency cleanup. HOWEVER - you should remember to take pictures of EVERYTHING (walls, frames, baseboards, carpets, tiles) before they rip everything out, otherwise whoever restores the property may plead ignorance and do a bad job with you having no proof that they are messing things up.
2) Coordinator #1. We didn't know this, but we were set up with a terrible coordinator for the first 4 months. Everything was delayed, he kept denying responsibility for anything that went wrong, he frequently misled us as to what was going to happen and at one point he left us without a kitchen sink for several days after he assured us this would not happen. We don't know if it was his choice in subtrades, but his painters, carpenters and flooring crew were all terrible, they took no pride in their work and would leave huge mistakes that made our house look worse than before the flood. Can't say enough about how bad this was. We even had to pay extra for some subtrades to come in to deal with issues that were not related to the flood, and these guys were also sub-par. I am currently fixing up some of the paint issues left by this first coordinator's crew. Our floors, after being redone, were scratched by the furniture movers. The second time our floors were done, the fridge leaked. We had to move 3 times out of our house to get this job done.
2) After breaking down to the company, I was visited by the VP of Bachly and then we were assigned to a different coordinator. The experience was like night and day. Our second coordinator listened, acted on any deficiencies, and made it clear that he thought Bachly's work should make the house look as good as or better than before (not worse, as we had previously experienced). The subtrades they used were still not excellent, some paint jobs were still sloppy and one of our floor segments was patched up no less than 10x (we finally said forget it and gave up because the subtrade kept fixing one problem and creating another one). However, throughout all this the coordinator kept working to get the best result. If it weren't for him, this company rating would be a 0/10.
Bottom line - it's possible for Bachly to do a good job, but if you are getting the runaround and noticing really poor quality work because of carelessness and rushed work, think about asking for a new coordinator.

2 of 2 people found this review helpful.
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Mr. P. Keefe in Bolton
Mr. P. Keefe in Bolton
1 review Caledon, ON
3/10

Water Damage from Dishwater malfunction

Overall very disappointing experience. Great quick response to water damage but the positives end there. Poor, almost non-existent communication from the Project Manager. We had to constantly follow-up for information on trades, timelines, next steps, etc. The drywall/painting crew was worst I have ever seen. I had to repaint a number of walls. Only positive was floor installation which was done by qualified professionals. The final straw that made this whole experience a nightmare was the fact that 6 bottles of wine were missing from basement bar. The management seemed shocked and sorry for what occurred but didn't offer an improved way forward so I finished the work myself rather than deal with the almost laughable trades people they were sending. What is happening to pride in ones work?

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Claudio D'Intino from Toronto
Claudio D'Intino from Toronto
1 review Toronto, ON
9/10

Basement flood damage

We had 2 basement floods in two years. Bachly Construction was a preferred contractor with CAA Property Insurance. They were courteous and did both projects in a timely manner. We were very happy with the workmanship and we recommend Bachly to for your residential needs.

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Susanne from Mississauga
Susanne from Mississauga
1 review Mississauga, ON
10/10

Roof/Eves

Our insurance company recommended Bachly Construction after damage was done during the ice storm this past winter. They are a very curteous and friendly company. They were in constant contact with us regarding their service and timelines, and when they were done, the site was cleaner than before!

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bachly Construction

Since 1962 Bachly Construction has become an industry leader in Property Damage Emergency & Disaster Restoration. We are a Full Service 24/ 7/ 365 operation. We provide free quotes! We have the Knowledge, Experience and Expertise to handle all property damage situations. Water, fire, smoke, wind, mould, asbestos, break and ...
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