We had 6 windows installed and it was sloppy work. We also ordered a screen door, but it wasn't installed as the screen door they brought over was the wrong size. They said that they will come back within a week for the screen door and to finish the caulking around the windows. We have been reassured time and time again that they will get an answer within 24 hours. I kept texting the owner--Zoya, for two weeks and no replies. I would call her and she would say, that she doesn't have news yet and that it will take a while because the screen door is custom-made and actually costs more than they had originally planned. They said they're not charging us for it--- When we have fully paid the day the windows have been installed via cheque. It's been 5 weeks since the installation and we called them--obviously getting frustrated but not yelling--just asking when we can expect them and that we need them done soon. The owner became very defensive and started yelling saying that she had talked to me already and that she didnt know that the windows aren't finished. My texts to her would prove that she acknowledged the unfinished work and her advising me that it would be completed and not to worry. Every week we were getting the same assurance. We are very patient, however this company has abused our kindness and patience. I'm very stressed because of this. Just a warning to everyone not to use this company.
will update this review once they have completed the job.