Doctor Rooter

Had Dr.Rooter do a repair in 2018, looked at cracks and said this would fix it, 20 year guarantee!
They did a great job, but 6 months later was leaking again(mainly winter leaking). Took 3 more months and bad reviews before Oleg (owner) came back and did additional repair, still leaking after a few months again.
Leaking again, another 6 months or so.
Oleg came again, took quick look inside and out, tried to say it was only a guess as to where leak was, have original invoice not stating any "guess", just 20 year guarantee. He said he would seal from inside for$800 more. Don't trust any promises unless very detailed in writing! Getting other company to repair this time, with detailed
guarantee in writing.

The service and integrity of this company were indisputable. A customer service rep was dispatched to my house within two hours of my kitchen flooding. A huge shoutout to Jesse, the service rep, who did an outstanding job of identifying and correcting the problem with my main water pipes. He was professional, courteous and had an obvious high level of expertise and experience. The entire experience was positive - a high level of transparency around estimate for work done, explaining and showing by camera where the drain blockage was located. Outstanding service that I believe you can really trust. Extremely satisfied.

Great service - prompt, thorough, they did not leave until they made sure the problem is fixed and won't recur.

So my drainage sewer pipe cover cracked in half. The best part its on my driveway. The best part is that cover was super glued. So I called the pros. Yuri answered the phone and suggested that I should be able to complete this on my own (I like his honesty). However when I mentioned that situation, he and his colleague came in right away and replaced it in 15 minutes. If I have any plumbing issues, I will call them for the future.

I had few contractors with good ratings at Homestar for estimate. Some wont even let you ask questions and just wanted to close the deal. Some had unreasonable prices way beyond my budget.
Dr Rooter is commendable for its attention to detail catering to customers' needs and queries. From the estimate, to customer's concern, everything was addressed on point. The crew came on time and did an excellent quality job.
Dmitri, Andre, Sasha and Yuri were very professional from start to finish. I would highly recommend this company for their expertise.

Dr. Rooter was very responsive to my request for service. Provided a quote over the phone with a very fair and competitive price. Service was friendly, fast and clean. I would definitely use their service for any future plumbing needs!

Contacted Dr Rooter to declog a shower drain. They responded quickly, provided me with a confirmed date and time to come and assess the issue. The plumber arrived on time, provided a quote and after our approval did the work promptly. As it is an old house it turned out to be more than just a clogged drain. They came back to finish the job accommodating our schedule. The job site was cleaned up and plumbing issues gone all at the price quoted. We will definitely recommend Dr Rooter!

Dr. Rooter provides good customer service . Although it was Canada day, they came out as promised to unplug my drain! They have heavy duty equipment which was used to get through a nasty blockage. The technician was very professional and made sure all the pipes were clear before he left.
Thank you Albert

Needed second dishwasher installed, under counter cabinets sized to fit. Installer very professional, ensured everything was connected properly and fitted exactly, made sure he cleanest up when finished. Whole process from initial contact, receiving estimate, installation and follow up very professional. Would recommended highly to anyone. Yuri is great

Our basement started gushing water during recent rains. Dr Rooter was efficient, came when they said they would, did a great job and left the area as they found it. They also helped to stem the leak the night it happened by sealing the inside wall to prevent damage.
The price was reasonable and we would highly recommend them