The work was done (Jan-Feb, 2017) and so far, a year later, no problems, but customer satisfaction was not great. Replacement of sewer line to city line finished around at 1:30am, with a knock on the door from Oleg, claiming that they accidentally installed the line with negative slope (that means all your toilet water goes back into the basement instead of to the city line- ended up okay the next morning when Steve came to verify, but it sure made for a rough night.) As Spring arrives, my driveway curbs are still damaged and I remain soured from the experience. Eventually, I sodded my own front lawn about 20' diameter, and by the time a crew showed up unannounced, in, I think July, after a promise of an "early May repair at the latest", my grass seeds had already grown in and I turned them away. All that said, I think Steve is a good guy and was generally available.
- Approximate cost of services:
- $21,000.00
- Company Response
Hello Ryan, we value you as our customer. thank you for your honest feedback we just hope you overall satisfied with the job done by our crew. We apologize for inconvinience it may cause when guys work overtime to finish job to keep up with the schedule.
We act at the best of our knowledge and sure that customer suppose to be warned if something went not with our expectations (not everything hidden in the ground could be predicted 100% even with the help of modern equipment).
And another thing that should be addressed is - we do our best to keep the word. Early spring is busy time for us and we do complete projects at earliest possible dates for us and customer. But again thank you for the feedback, kind regards Dr.Rooter team