After a very extensive search for contractors, we hired Dr. Rooter to perform our basement underpinning. Oleg was great about walking us through the company's previous experience, including taking us to another site where the company was doing underpinning work.
After giving us a detailed quote, and taking a deposit, Dr. Rooter began the underpinning project. The entire team was great at communicating with us. While the project took a little longer than we had initially planned, I think this is normal for a project of this size. More importantly, Oleg was true to his word and always followed through on his commitments to us.
We are now several months on, and everything that the Dr. Rooter team did continues to work great. Overall, they did not only the underpinning, but re-did the drains under the house, installed a new weeping-tile system to waterproof the house, and did a new backwater valve for us.
We've recommended Oleg to one of our friends already, and will do so again in the future.
- Approximate cost of services:
- $50,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks Nick for choosing Dr Rooter, our staff is always happy to help and there is nothing more valuable to us than words of satisfaction from out customers. We wish you and your family happy holidays. If you will ever need us again we are always there for you.
Dr Rooter