Accu Serv serviced my ductless unit about a year ago. I was charged for a refrigerant top up and $ 180 to insert red leak detection dye in the system. Last week I had a serviceman in to recharge the same unit and he told me that there was no red dye evidence, either no dye had been inserted or the mechanic was unsuccessful inserting the dye
- Company Response
We are sorry to hear that you has a less than exceptional experience with our company. There is nothing more we strive for than compete customer satisfaction.
I am not sure if the other contractor had the correct abilities or tools to conduct a proper search for the UV dye that was previously installed in your unit last July. The injection of dye and top up of refrigerant wasn't a permanent solution. We did require a second visit to complete the search for the refrigerant leak. We ask our clients to schedule a return visit in 4 to 6 weeks when it’s convenient for them. We really wish you would have called us back to give us the opportunity to re-assess the a/c as we would have gladly accommodated you in our schedule.
If there is anything else we can do to meet your satisfaction, please let us know how we can fix it for you as customer satisfaction is paramount.
The Accuserv Team