My old cast iron boiler was 32 years old and the last thing I wanted was for it to die on me and be forced to buy a new boiler in a day or two. So, over the course of 2 months I did an exhaustive search to find the right boiler and the right company. If I was going to spend $10K or more I wanted to do my homework.
I checked out a number of very highly rated companies on Homestars. They were are very quick and pleasant to deal with. But Accuserv was head and shoulders above everyone else.
First, they were the only company that 100% knew how to deal with my exising radient heating system in my basement. Others had workarounds or needed to bring in someone else.
Second, they were the only ones that actually specified every single component that I would be getting. They even were able to itemize each one to show why they chose that component and why it was the best one.
Third, they were the only ones that gave me 100% confidence that it would be installed properly. My research showed me that 99% of boiler issues were from improper installs. Accuserv really demonstrated that they understood everything about the proper installation. Further, the prefabricate most of the build at their own shop.
Fourth, they were the ONLY ones that offered me a significant warrenty on both the service and parts - 12 years! It was important to me that the company that installs this stands behind both the products they sell and the installation. Most other companies just offered 1-year on service and the manufacturer's warrenty on the parts. Further, Accuserv's warrenty is on every single piece that they built...not just the major components - all of it.
Fifth, they were the only company that gave me the option of running my exhaust directly outside my home (vs going through my closet). They knew exactly how to do this. None of the other companies knew how or wanted to figure it out. And it worked out great!
Sixth, Vlad, who I dealt with for over a month prior to signing on, was amazing. He responded quickly to all my questions and explained everything to me. He also made it clear that Accuserv only uses the best equipment and doesn't take shortcuts just to hit a budget. If they are going to warrenty it for 12 years, they want to nail it. To me, that is the approach that I was looking for. Plus, they dealt with many different boiler manufacturers so they never badmouthed any other brand and made sure to chose the brand that was right for my needs and my house.
Finally, the crew did an amazing job. Eric and his team were super nice and very organized. There were probably 8 different folks from the Accuserv team that came by during the day to help.
At the end of the day, after all my research, the Accuserv team did not let me down and delivered on everything they promised. They get my highest recommendation.
Thanks to the team for all your care and attention! (Before and after photos below)
- Company Response
Mitch & Valerie, thank you for taking the time to share your AccuServ experience on HomeStars! We’re pleased to receive such great feedback regarding our skilled technicians and HVAC service solutions. Thank you for being a valued AccuServ customer, and for your continued loyalty! - The AccuServ Team