Did the job, but charged enormously
I had some issues with my water heater and called Accuserv. I wasn't sure what was the problem, but when the guy came he was able to locate and fix the problem very quickly. It was a minor issue, less than an hour work and replacing a small part. Nevertheless, I was charged $500. I was quite shocked by the price. I later called other services and found out that they charge $200-$350 for this kind of job. Since I didn't know what the problem was before it was fixed, I couldn't call companies to compare prices. I was basically captive by Accuserv and had to pay their price. I am very disappointed by this.
I have no complaints about the service, only about the excessive pricing which left me with a very bitter taste of being robbed.
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello D,
I am one of the owners of AccuServ. I would love to assist you with this concern. I never want one of our customers to feel they have been taken advantage of.
This is why we developed our "Customer Guarantees" I'm not sure if you noticed the badge on our sleeves but wear it with pride. The badge represents our eight customer commitments. One of those is our "PRICING" guarantee that you learn more about here
http://www.accuservheating.com/guaranteed/If you were unhappy with the price, you should have called me or said no to the service. But let me explain the difference between us and other companies. If you're unhappy with our service, we refund your money in full. If you believe that another company would have been able to rectify the situation for half of the price, we are more than happy to refund your money so you can explore that avenue.
I don't doubt the validity of your review although I am disappointed that you would not mention your concerns with any of our staff for resolution. Rather you choose to post a damaging review as "D", a customer name that not surprisingly does not show up in our customer database.
If you're just looking for a platform to vent, please proceed; Homestars is an excellent platform.
But if you used your real name, we would be able to locate your file and refund your money like we would with any other client.
If you would like to discuss this further or claim your refund, please feel to contact me directly at 647 973 4822.
Regards
Aaron