At Eaves & Roof Services Inc

Roofing
Toronto ON M5R 2E2
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HomeStars
Roofing
At Eaves & Roof Services Inc
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63%

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Reviews by rating (past 12 months)

Reviews for At Eaves & Roof Services Inc

Average customer rating:
5.8 10 (17 reviews)

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tom arhontoudis from Toronto
tom arhontoudis from Toronto
5 reviews Toronto, ON
9/10

eaves and window cleaning

Great service.
On time, great clean up of the eaves and got rid of all leaves and waste. Window cleaning was also above par. Vlad was very helpful and appreciative of business.

Approximate cost of services:
$80.00
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Company Response

Thank you for taking the time to post your experience with our company.

Kit Kat
Kit Kat
34 reviews Markham, ON
0/10

Window cleaning, gutter cleaning

At Eaves Window & Gutter Cleaning was brought to my attention via Buytopia. I contacted the vendor for an appointment, as my residence had less than the maximum # of windows eligible (per the vendor's T&C) At Ease did a relatively good job, although a windex type of cleaner vs. water repellent was used, contrary to other window cleaners I used in the past, which was somewhat disappointing. The gutters were cleaned per the arrangement and a piece of loose eavestrough was tacked back on. Grateful for this service, I tipped the service rep generously. Shortly after At Ease service rep left, I noticed one window was missed (2nd floor front of house). I called At Ease, spoke with "Vlad" and politely requested the one missed window be cleaned at a future date (mutually convenient to both vendor and me). The Co. rep, Vlad raised his voice, became very hostile and defensive and rejected my request, insisting a return visit was not possible as the Company would lose money to return for one window. Couldn't get a word in edge wise and I was very surprised at the ill treatment. and verbal abuse. My partner overheard this and took control of the telephone conversation. Vlad's continued his abusive rant until my partner tried to end the call advising Vlad to "forget it". Not worth the aggravation. Vlad had sudden a change of heart (after overhearing me suggest we would not provide a positive Homestars review) and booked a return visit. I re-arranged my schedule for this appointment to be available. At Ease Window and Gutter Cleaning were a no show. No courtesy call either. I would have considered providing a cautious review, had At Ease cleaned the missed window and refrained from verbal abuse. I would NOT recommend At Ease Window and Gutter Cleaning. Of note, the day after this review was posted, Vlad called me to inform At Ease will proceed with legal action if I did not remove this Homestars review.

Review has 1 previous version
Approximate cost of services:
$90.00
2 of 2 people found this review helpful.
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Company Response

This review should not even be displayed since not only the information is a fraud but so is its validity since the receipt she used to validate herself as a customer was refunded and therefore not valid. It is true that we missed the window she is referring to since she purchased a deal online which included 15 windows as were her patio doors also missed since it was not part of the agreed service. As to the cleaner comment, the type of cleaner used is posted on our website for all customers to view before purchasing our services no reason to be disappointed also it is not windex. The tacking of the eave trough she was referring was her upper eave through was hanging off her house in to separate places about to fall off, a repair that has an industry cost of a couple of hundred. We were assuming that money was an issue for this customer and we decided to secure it for her so it would not fall on anyone. In the end no payment was received for either service but instead we get this made up story we understand made up complaints are used by some people to get a free ride in life but this was not necessary we would of been more than happy to refund your money and ban you from using our services. Lastly this customer is more than happy to use company name and owner name in her made up review but she doesn't even have the integrity to use her real name for her made up review. Also for any customer that may come across this we have been running these promotions for years with over 1000 people that bought these deals and as you may see on this site we have two unhappy customers that for us is a pretty good ratio of customer satisfaction.

Tiffany McRae from Perth
Tiffany McRae from Perth
6 reviews East York, ON
10/10

eaves & window clean & chimney repair

I also purchased the online deal for window and eaves cleaning and was happy with the job done at our house. it was noted upon the roof inspection that our chimney was in need of repair, as well as animal proofing the attic window. a no pressure quote was given to me and I also received a quote from another company which was almost twice the price! we went with At Eaves for the chimney repair, which was done on time, for a reasonable price, by friendly staff.

Approximate cost of services:
$1,200.00
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Company Response

We are happy to hear you were satisfied with the service. Our main goal is to offer a good service at a reasonable price. Thank you for taking the time to post your experience with our company.

adam in North york
adam in North york
20 reviews North York, ON
10/10

eaves trough cleaning

I purchased an eavestrough cleaning and window cleaning through a groupon site. Vlad was able to set up a date in a reasonable time frame and showed up on time. There was additional work that needed to be done, and he spoke with me to review what and why and the cost. He was pleasantto deal with and the price was fair. I would use them again.

Approximate cost of services:
$100.00
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Company Response

Thank you for taking the time to post your experience with our company.

Ludmila from North York
Ludmila from North York
3 reviews Toronto, ON
10/10

Install 2 storey downspout and replace part of eavestrough

Previously I used this company for eavestroughs cleaning and outside windows cleaning, and I received the estimate for some repairs/improvements. I called few months later during some very bad weather conditions (rain, wet snow, flooding). Vlad (the company's owner) came to my house just few hours after my call, and inspected what need to be done. In a few days, as scheduled, Vlad came to my house and installed additional 2 storey downspout and replaced part of my eavesthrough with more wider and new part (as it affected how the water is coming from the roof during snow melting and rain). Vlad did good job! I would recommend this company.

Approximate cost of services:
$500.00
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Company Response

Thank you for taking the time to post your experience with our company. A customer emergency becomes our first priority, I'm happy your flooding problem has been solved.

Kelly from Toronto
Kelly from Toronto
2 reviews Toronto, ON
1/10

Window & Gutter Cleaning and Roof Inspection

I cannot attest to how well the gutters and windows were cleaned as I only manage the building for someone else and I am not in Toronto. However the roof and gutter inspection that I thought was also part of the service provided was a joke. I was quoted a total of $500-600 in repairs but decided to get a second opinion. The next contractor found extensive repairs were required. He said that if anyone had stepped on the roof they'd have gone right through. The area of the eaves trough that "at eaves" had recommended needed securing to the building, the wood behind it was so rotten that any "securing" that had been done would have been a waste of time.

I understand not wanting to be the bearer of bad news, but the repairs that were needed ran in the neighbourhood of 8-9 THOUSAND dollars. Pretending there is nothing wrong only means that the damage gets worse and eventually the truth will come out.

I will say that the communication with this company was good - they returned calls promptly etc. But the inspections need to be a bit more realistic.

Approximate cost of services:
$80.00
1 of 1 people found this review helpful.
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Company Response

Hi Kelly, I have looked threw your review and I understand that you were not there when the service was performed. My understanding is you purchased a voucher for eave through and window cleaning which also comes with a roof inspection. When your inspection was done the estimate was for the bare minimum(repairs that were urgent to prevent further damage) we don't hand out $8000 estimate with a simple cleaning service. Unless the customer directly inquires about the price on a major job. We don't believe in pressure sales or trying to create big jobs on a simple service. If you choose to use our company again and would like an estimate on a major job we would appreciate if you tells us ahead of time so such an estimate can be made for you, if we offer those services needed. I must disagree with the part of your review where it says the roof was so rotten that if someone stepped they would go threw it, not only did the service technician step on your roof he also walked around the whole perimeter in order to clean your eave through and he did not fall threw. This is exactly what we try to stay away from exaggerating a situation in order to create panic and urgency to sell a big job.

N in Bloor West
N in Bloor West
4 reviews Toronto, ON

First Review

10/10

Window and Gutter Cleaning

Got a deal through a groupon offer. Vlad, one of the owners came by and did an excellent job with the windows and gutters, very honest, did a few extra things for us as well at no extra cost. He had missed one of the small upper floor windows and when we pointed it out to him after he had put everything away, he immediately pulled out his ladder and was happy to correct it.

Approximate cost of services:
$59.00
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Company Response

At Eaves & Roof Services is happy to hear you were satisfied with the service, we try our best to achieve that with every customer that receives our services. Were always happy to fix any problem even after job completion. Thank you for taking the time to post this review.

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