window cleaning & eaves trough cleaning
I saw this deal on Buytopia for window and eavestrough cleaning and decided to do my due diligence before I committed. I read the reviews on Homestars and on Buytopia before and then I called and spoke to Vlad. Vlad was friendly on the phone and offered a better deal than on the coupon site. He even offered to do work on a Sunday. Too good to be true - so it seemed.
I arranged for him to come and do the work on a Sunday. He was about 30 minutes late but I didn't mind as I was working on my garden. He called to let me know there was an accident on the Gardiner.
He cleaned the windows as per the arrangement and advised that I did not need any cleaning in the eaves troughs. He did an inspection of my roof as I was concerned about critters. He provided an estimate as well as some precautionary options to prevent critters from damaging my property. I thought I was impressed - Vlad was courteous, effective and was professional. What else could I have asked for? TO DO A BETTER JOB at cleaning the windows if that's what I was paying him to do.
Only when I went back into the house to check his work did I notice that he cut the corners of most of the windows. There were streaks on some windows and corners not cleaned at all. There was one window corner he said he was not able to reach - I said it was ok to leave it, however almost all the windows had grime and the windows were not cleaned effectively. Essentially I paid for someone to wipe down my windows and not professionally cleaned it.
Unfortunate for me, I only did the inspection after I thanked, tipped and paid him. Expensive lesson learned.
- Approximate cost of services:
- $80.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Might as well keep it short as can be seen in the picture those windows are 20 or 30 yrs old judging by the leaking black sealant on the sides. The dirt is most likely on the inside of the house or the inside of the window something called condensation. We simply cleaned your window we are not magicians once the seals go as seen in pictures dirt will deposit in between the double glass panel as seen in picture. Even though we don't offer this service highly recommend looking into getting new windows so you can be satisfied with the service as the other 99% of our customers.
Thank You