I'm not going to bother to answer all that non sense if this customer was so disappointed with the service then why did they choose to still receive service after their money was refunded and pay again in cash. Could be because no other company will do it for that price it sometimes takes time to get a good deal. It definitely wasn't the reason she posted if she has the time to go through this process of writing this review she definitely had the time to call and tell us she doesn't want our services or maybe she is employed by a competitors, As to the windows counting procedure it is posted on our website for people to view we operate under honesty it is the customers responsibility to know what there buying reading all details posted for them helps. Thanks to homestars this customer brought our score a little lower so that those so called suggestion with a high score posted on this page may look better. One last detail they pay thousands to homestars, we pay nothing as word of mouth is the only true referral that can be trusted no company making millions of it.(How could a company based on making profits like homestar be neutral on its information why would other companies waist thousand for this helpful information the so called investigators also receive a pay cheque from homestars) Lastly not that we work for Group On only promote through them but they don't take cash, you paid with credit they refunded with credit there was no cash involved in your initial deal.
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Might as well keep it short as can be seen in the picture those windows are 20 or 30 yrs old judging by the leaking black sealant on the sides. The dirt is most likely on the inside of the house or the inside of the window something called condensation. We simply cleaned your window we are not magicians once the seals go as seen in pictures dirt will deposit in between the double glass panel as seen in picture. Even though we don't offer this service highly recommend looking into getting new windows so you can be satisfied with the service as the other 99% of our customers.
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This review should not even be displayed since not only the information is a fraud but so is its validity since the receipt she used to validate herself as a customer was refunded and therefore not valid. It is true that we missed the window she is referring to since she purchased a deal online which included 15 windows as were her patio doors also missed since it was not part of the agreed service. As to the cleaner comment, the type of cleaner used is posted on our website for all customers to view before purchasing our services no reason to be disappointed also it is not windex. The tacking of the eave trough she was referring was her upper eave through was hanging off her house in to separate places about to fall off, a repair that has an industry cost of a couple of hundred. We were assuming that money was an issue for this customer and we decided to secure it for her so it would not fall on anyone. In the end no payment was received for either service but instead we get this made up story we understand made up complaints are used by some people to get a free ride in life but this was not necessary we would of been more than happy to refund your money and ban you from using our services. Lastly this customer is more than happy to use company name and owner name in her made up review but she doesn't even have the integrity to use her real name for her made up review. Also for any customer that may come across this we have been running these promotions for years with over 1000 people that bought these deals and as you may see on this site we have two unhappy customers that for us is a pretty good ratio of customer satisfaction.
We are happy to hear you were satisfied with the service. Our main goal is to offer a good service at a reasonable price. Thank you for taking the time to post your experience with our company.
Thank you for taking the time to post your experience with our company.
Thank you for taking the time to post your experience with our company. A customer emergency becomes our first priority, I'm happy your flooding problem has been solved.
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