I contacted four alarm security companies to get a quote on a video surveillance system and Eddie from SC Surveillance Solutions was the only person who offered to come to my house to take a look at what is really needed. Eddie came with his network technician, Bryan the following day and they explained to me the different types of video surveillance systems and the quality of the cameras. Their price was very competitive. The other companies gave me a quote on the phone but didn’t bother to give me much detail.
Installation that was supposed to take 6 to 8 hrs took much longer than expected due to the complexity of wiring a house without a basement. They came at 8:30 am and didn’t leave until after 7 pm. Bryan was extremely patient in fine-tuning the settings of the recorder and setting up both my laptop and tablet for remote viewing. Even though by this time it was getting late, both Eddie and Bryan wanted to take the time to do a thorough job and at no point did they seem to be in a hurry to leave. The house was kept neat and tidy afterwards.
Customer service support after installation was excellent. I emailed Bryan with a bunch of questions the day after and he spent over an hour on the phone helping me. He called again the next couple of days to check if everything was working OK.
I’m very happy to have chosen SC Surveillance Solutions for the job. They’re a small growing company with a personal touch. Both Eddie and Bryan are easy to work with. I have no hesitation in recommending them.
- Company Response
We would like to thank Orchid for choosing SC Surveillance Solutions and for this great review. We go beyond customer's expectations in order to satisfy our customers and get the job done properly. We look forward to supporting Orchid with her surveillance system! Once again thank you for your business!