Two other pest control companies in the past decade have tried unsuccessfully to get rid of rodent infestations into our 1910 house, with very unsatisfactory results using primarily poison. The first company advised to use steel wool and plastic spray compound to close crevices indoors, and put out closed trays of poison. A couple of years later, a second company gave similar advice and used another poison. Both reassured us that the warfarin would cause the rodent bodies to dry up without any malordorous smell. The smell, which the first time led my husband to take apart an entire wall in our basement to the lathe strips without finding the rotting caracass, nearly drove us out of the house for the 4 or 5 weeks it took for the body to dessicate. We never did find the body, only flies. After that, we only used traps. During this unusually cold winter, we heard audible evidence of a nest in the wall and ceiling of our dining room. We were desperate to get rid of them, and called Westside on the strength of excellent reviews on Homestars and on Yelp, and the personal recommendation of a friend and neighbour who also lived in a 100 year old house.
I give kudos to Jeremy and especially to Brennan, who provided a service above and beyond the pale. The first visit was January 27, 2017. Jeremy identified several places of ingress in the foundation, closed them, installed a oneway exit door for the rodents living in the wall to escape and be caught in one of the three closed traps outside, and made a follow up visit in one week. The second visit occurred during the heavy snow fall, such that Westside could not go up a ladder and check the gutters and roof, but a rat was trapped, and two new holes were discovered at ground level. The third visit was delayed by snow, but a couple more holes were discovered. I kept on hearing activity in the wall and the ceiling, always in the same place. On the fourth visit, Brennan thought he had found the culprit - a hole in the corner of the aluminum fascia of the roof (which was installed 5 years ago). Sadly I continued to hear the scratching of a happy rodent family in the walls, and today Brennan said he might have to cut a hole in our ceiling to place a trap up there as a last resort. I was all in favour, but welcomed the sound of a drill outside where Brennan checked the roof perimeter on his ladder and found TWO little spaces in the fascia on either side of a bump out bedroom wall where the rodents were getting in. He installed another oneway door and closed up the holes with wire mesh. Thereafter I heard frenzied scratching and activity for an hour or so, but I am encouraged and hopeful that the next visit may actually be the LAST! These guys really stand by their guarantee that they will return until I am satisfied that they have rat-proofed my home and all activity has ceased, with no (decaying) body left behind. They are RAT BUSTERS. I am totally impressed and satisfied with their persistence, customer service, punctuality, and guarantee that they will keep coming back until the house is rat-proof. Brennan is the BEST - he never gave up. From the first telephone call to the followup emails and phone calls and prompt service, everyone was courteous, punctual, respectful and they really know their stuff. I endorse Westside Pest Control wholeheartedly. They are solid, dependable and trustworthy.
- Company Response
Wow, what a wonderful story! Thank you kindly for your positive words - we really appreciate you taking the time to write this review! We are so glad to hear you've been happy with our services, and we hope to be your "go to" for any of your future pest control needs! :)