I recently used this company for a job. They replaced all the windows in my house. At first I was really Unsatisfied with the company, but like any company mistakes are made. I then call the manager with my concerns. He was able to fix the issues to a reasonable state. I have to say he did do his best to fix the problem that occurred. If you were wondering what the problem was. The installer had off set the window and cut a chunk out of my siding leaving it to be fixed by us. The manager then sent someone down to fix this issue. I know not everything can go back to the original state when this kind of mistake is made, But they did do there best.