The Hayter Group

Heating & Air Conditioning
Alvinston ON N0N 1A0
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72%

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Reviews by rating (past 12 months)

Reviews for The Hayter Group

Average customer rating:
8.5 10 (23 reviews)

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Martha in Petrolia
Martha in Petrolia
1 review Lambton County, ON
9/10

Furnace/air conditioner install

Hayters salesman Jim exceeded all our expectations and wasn't hesitant to answer any questions. He went out and above for us and gave us a thorough understanding of what we were needing to give us the best comfort in our home. The installation team was next to perfect when keeping our house neat and tidy throughout the whole install and answering our questions as we had them. We defiantly recommend hayters to anyone that is looking to install/purchase a heating/cooling product.

Approximate cost of services:
$8,400.00
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Company Response

Martha: Glad everything worked out as planned and you are happy with the install. We'll be there should you need any service in the future.

Jeff in Red Deer
Jeff in Red Deer
1 review Red Deer County, AB
10/10

AC unit

We had some issues with our 3 year old AC unit in our home and after dealing with Chad at the Hayter group he resolved our problems and we are 100% satisfied

Review has 1 previous version
Approximate cost of services:
$3,200.00
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Company Response

Jeff I'm glad the system is working for you and happy to hear you are satisfied with how our team dealt with your installation. (Jeff relocated to Ontario, but his account still states Alberta).

Max in
Max in
1 review Cambridge, ON
10/10

Solar Installation

I recently had solar panels installed on my home by the Hayter Group. From start to finish they were professionals. They answered all of my questions about the government program, looked after all the paperwork, and when it came to installation everything was both tidy and timely. I would definitely recommend the Hayter Group.

Approximate cost of services:
$20,000.00
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Company Response

Max: Its great to hear that we meet your expectations and more. Thanks for the endorsement.

Matthew in Saint Thomas
Matthew in Saint Thomas
1 review Saint Thomas, ON
10/10

Microfit Solar

The Hayter Group installed solar panels on our shop roof for the Microfit program. Matt was very knowledgeable and helpful through the process, and very patient with many questions I had. Hayters takes care of the application process and makes it painless. The install by Ian was neat and tidy. I had only heard good things about Hayters and didn't bother getting a quote from anyone else. I highly recommend them!

Approximate cost of services:
$26,000.00
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Company Response

We are glad you chose us to look after your solar needs. Thanks for your business!

Private User
Private User
Private User reviews , ON
8/10

Air Conditioner/Furnace Repair

Great close to home service...fixed in a reasonable amount of time...friendly/helpful service technicians that knew what to do and identified the problem quickly and repaired it. Back up and running in no time. In addition, I am very happy with my new air conditioner installed in 2015!

Approximate cost of services:
$600.00
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Company Response

Good to hear, thanks for selecting us as your a/c installer, if you ever need service please don't hesitate to contact us. Thanks again.

Roland M in Petrolia
Roland M in Petrolia
1 review Glencoe, ON
10/10

New house. Plumbing and heating

We had the Hayter Group install all our plumbing & heating in our new house

They service and stand behind everything they sell.

My first call will always be the Hayter group for any of our plumbing and heating needs whether it is an install or a repair. We can count on them when we need them

A strong supporter in the community to many service groups with their "give back program" as well.

Approximate cost of services:
$70,000.00
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Company Response

Roland: Thanks for the positive review, you are a valued customer and we will always be here when you need us!

Drew from Chatham Kent
Drew from Chatham Kent
2 reviews Chatham-Kent, ON
0/10

Gas Line repair

My gas line was leaking and I choose Hayter to do the repair. They quoted a flat rate of ~$60 plus ~$80 an hour (for as long as took) to do the repair. However the kid who arrived took two hours to tell me that he couldn't complete the job, and I had to wait (without gas) for the quote. According to Hayter I had to replace the entire gas line!

The quote was $3,500 and I choose to shop around, when I finally decided to go with Hayter they advised they wouldn't honor quote because they forgot to include "another guy" in the quote.

I decided to back out and had to pay for the initial visit ($258). I went with Absolute heating and comfort, who arrived within ~20 minutes of my first call, and fixed the issue on the same day. They traced the issue to a single union (coupling) and fixed it for $343 (or about $80 more than I paid Hayter to quote the issue).

TL;DR Hayter charged me $258 to tell me that I needed an entire gas line, when in fact I just needed one coupling replaced (at about %10 of the cost).

By the way; the kid from Hayter didn't close the access to my crawl space and left it open when he left.

Approximate cost of services:
$258.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

After reviewing the customer's file, this is the first time that the customer expressed a concern. The history was such that there was a gas leak and we were requested to diagnose the leak. Our qualified service technician suggested that the customer consider replacing the gas line. As to the quote, our policy is to honor our quotes and we would have welcomed the opportunity to discuss this with customer.

As far as we were aware, the work was completed and paid for in March. We tried to discuss the customer's concerns upon receipt of this posting however, we have not been able to contact him through either email or telephone.

Brad Adams from Brantford
Brad Adams from Brantford
1 review Brantford, ON
10/10

Microfit Solar project

The Hayter group installed a solar project on my farm work shop. It seems rare to find a company who tells you what they are going to do, and they actually do it. Always professional and working to keep me up to-date on what was happening. Even when a small problem arose, they dealt with it the best way possible. Matt & Crosby were both great to work with. I would work with them again hands down.

Approximate cost of services:
$38,000.00
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Company Response

Brad: I'm glad you have a good experience working with our team. Thank you for your business.

Heather from London
Heather from London
1 review London, ON
10/10

Geo Thermal Install, Solar Install

Needing a new furnace and air system we researched options and companies. We went with The Hayter Group for their commitment to costumer service, detail and knowledge. We installed both a geo thermal system and 49 solar panels with The Hayter Group. We continue to recommend and rely on The Hayter Group for all our plumbing, heating and cooling needs.

Approximate cost of services:
$90,000.00
1 of 1 people found this review helpful.
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Company Response

It was a pleasure doing business with you Heather. When you need us in the future, please feel free to call anytime, we'll be there for you.

G Moore from Sarnia
G Moore from Sarnia
1 review Sarnia, ON
10/10

MicroFit Solar Panel Installation

Hayter designed and installed a 5.9 kW solar system and did all the associated application, approvals and engineering. The work was done professionally and all Hayter staff were friendly and efficient.

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Company Response

This is good to hear, if we can help you any further please do not hesitate to contact us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Hayter Group

Geothermal, Solar, Furnaces, Air Conditioning sales and service from The Hayter Group. We install and service Geothermal Furnaces, microFIT program Solar Panels, High-efficiency Gas Furnaces, Heat Pumps, Oil Furnaces, Propane Furnaces, Wood Furnaces, Central Air Conditioning and Radiant Floor Heating Systems across South-Western Ontario. Quality brands include; WaterFurnace, Panasonic, Napoleon, ...
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