The chair is nice, but this has to be one of the worst cases of bad customer relations we have experienced. There was a mistaken overcharge on the original invoice at the Burlington store. We made no less than seven long distance phone calls to the salesman over a period of 2 months to attempt to get the charge reversed on our credit card account. Twice our call was not even returned by him. Each time the promise was made that it would be taken care of immediately. We finally had to drive 38 Km to the store and confront the salesman to have the overcharge reversed.
If they're the only ones with the product you want and everything goes fine- okay, but don't have any problems or concerns. We hate to think how long it would take to get any action if we ever have to make a claim on the fabric warranty.