My advice to readers: take a gamble with someone else. I think Chris at Jackson Tile has proven, based on the reviews on this site alone, he has failed too many times and should not earn your consideration. There are great people out there who put their heart and soul into their work and your project for the same price. I strongly recommend looking elsewhere.
My experience, in a nutshell:
My wife and I just finished building our house. We hired all of the contractors and trades to complete the various tasks at hand. Despite going through ups and downs throughout the 6 month project, we've had no worst dealings than with Chris at Jackson Tile. I only wish I would have read the reviews online before signing a deal with him. Anyways, we now sit with unfinished tile work in our home, and, go figure, Chris is no longer coming back to complete the work. We had an agreement that stipulates the scope of work, the project schedule and payment terms. A big part of the problem is that our deal was meaningless to him.
1. The schedule: what was suppose to be 9 days of work ended up taking 2 months... but those 2 months only got us to 75% completion. He did, however, start on time. But, after working here for a couple of weeks, he left and was impossible to get back to complete the remaining tasks. His reasons for not coming back? Too many to list here.
2. Payments: The agreement was for cost of materials up front and the remainder (i.e. cost of labour) upon completion of the work. This is not out of the ordinary with small trade contractors. As the project got underway, he consistently requested for advancements (not per our agreement). His ultimatum to us: No pay? No work!
3. Scope of Work: We supplied him with the tiles, he was responsible for all other materials. The workmanship for tiles that they installed is decent, however, there are some careless mistakes that really stand out and will end up costing us money to fix.
In the end, we had no choice but to fire him. Thankfully, I didn't pay him for more than what was completed; however the headache continues since we're left with a significant amount of tiles to complete the project.