Had a rat that tunneled in from underneath my house and made its way up, through a hole in the foundation and settled in my basement staircase. It was a disaster but Alan from Home Pro was extremely knowledgeable and reassuring. He also took the time to answer all of our questions.
He came up with a plan that we should pack the hole with poison and pour cement over the hole where the rat was coming in and that would take care of the problem. It worked.
Alan also put exterior bait stations around the house. A few weeks later we found a dead rat in our hedges by the sidewalk. I called Home Pro and Alan came within the hour to remove it.
Can't recommend this company and Alan enough.