We had National Star replace our roof in April. Sokol came to our house to inspect the roof within a couple of days of our request. He encouraged me to come onto the roof with him and showed me exactly what he was seeing. He was honest and said that we didn't necessarily need to replace our roof. (We decided to anyway to be proactive.) When he showed us our shingle options, he was again very honest and said that people normally chose the cheaper option and that it was a very good quality shingle. (His lower end shingle was a premium shingle with others we contacted.) There was no pressure to upsell, just information to make our choice.
When we considered the details between the National Star quote and others, they were quite comparible. The National Star quote included more and used better materials than others so was slightly higher. Once we chose our shingle type, in our case a hail resistant shingle, and narrowed the colour choice down, they brought a couple of samples by to help with the final selection.
When it came to installation, their crew showed up on time, was polite, and professional throughout the job. At the end of the day they thouroughly cleaned up the site, including the neighbours yard, and staked all materials. Sokol mentioned to us that we should feel free to go up on the roof anytime during the installation to check on the work being performed. We didn't but it does show their pride and confidence in their work.
Once the installation was complete, Sokol came by to complete a final inspection. Again, I was encouraged to come up on the roof with him. He showed me a lot of detail on how the installation was done and it was clear that they took great pride in the quality of their work.
I would highly recommend this company to anyone looking to have roofing completed on their house.
- Company Response
Thank you so much for taking time from your busy life to write this detailed review. We do take pride in our work. We built this company from scratch. We know by now what is important, and let me tell you everything is important. Every little detail is key to have a long lasting roof and a happy customer.
Your input is much appreciated.