Unparalleled Paint

Paint & Wallpaper Contractors
Toronto ON M5R 2E2
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HomeStars  >  Paint & Wallpaper Contractors in Scarborough  >  Unparalleled Paint  >  Living Room and Dining Room Painting
Bev in Brampton
Bev in Brampton
13 reviews BRAMPTON, ON
0/10

Living Room and Dining Room Painting

Karl originally tried to say I could only use one of the coupons from Team Buy and that I was only painting one room since the 2 are attached. The original floor plan to the house shows they are 2 separate rooms. He finally conceded to accept both vouchers. I told him I wanted off white for the ceiling and trim. This however was not written on the contract (both our fault). We agreed that I would buy the 2 new gallons of paint and he would pay for the extra hour of painting. When I went into the room 2 days later to check it in daylight (I had been ill), I noticed the deep freezer was now unplugged and there were two gouges in the wall/baseboard. I spoke to Karl to tell him about it and his painter refused (or Karl) to own up to what they had done. He offered to paint the gouges but I would not want them back in my home. I will fill the holes in and repaint myself. I also am taking the loss on the food from the freezer that defrosted - Karl refused to accept any responsibility for it.

Approximate cost of services:
$750.00
3 of 4 people found this review helpful.
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Company Response

I’m sorry that you had a bad experience. However, as the business Owner we tried to help you in every way possible. #1) Unfortunately you misunderstood the deal promotion, but we conceded and provided double the savings so that you could utilize both vouchers, even though they were not applicable for the same room #2) The 2 estimators on site both remember you choosing White for your ceiling color. However, since it was not documented (Ceiling White is not normally documented as it is the default, all other colors would be considered custom) we accepted part of the responsibility and took care of the labor cost to repaint as it had already been painted White by the painter. #3) As part of our 2 year warranty we offered to come back in and fix the marks you said were on your wall, even though the painter said he was very careful when leaving and does not know when that could have happened (Our 2 year warranty covers ALL issues whether you are at fault or us). #4) The Deep freezer was not unplugged or moved by the painter. This preparation was done prior to our arrival, hence why we would not claim responsibility.
It is unfortunate that after doing all of the above we were still not able to satisfy you and you extended a 0 rating, especially since there seemed to be no issues mentioned with the actual paint job.
- Unparalleled Paint