Unparalleled Paint

Paint & Wallpaper Contractors
Toronto ON M5R 2E2
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82%

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Reviews by rating (past 12 months)

Reviews for Unparalleled Paint

Average customer rating:
8.3 10 (63 reviews)

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Julie V.  in Mississauga
Julie V. in Mississauga
1 review Mississauga, ON
10/10

Interior Painted

We had decided to put our 2800 square foot home up for sale in Mississauga and it required an updated painting job. Kurt was highly recommended by our stager. Khiara arrived on time to give us a quote and we compared other quotes and felt that Unparalleled paint was the best fit for our tight timelines of listing our home quickly. We decided last minute to also have our kitchen cabinets repainted. Unparalleled Paint was able to facilitate this change. Khiara and her partner removed all the cabinets and had them sprayed which completely changed the look of our kitchen. They did an excellent job on the interior painting and the kitchen cabinets. They were able to meet our tight timelines and we sold our house within 3 weeks. Thanks for all your hard work!

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kitty in Toronto
kitty in Toronto
0 reviews Toronto, ON
10/10

Detailed and prompt

I have to say the service was great. The work detailed, meticulous and quick.
The staff was very interactive in terms of what will work and what will not with recommendations.
I have had my kitchen cupboards done and the rooms painted. Highly recommend for good work.
Staff amazing

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Company Response

Thanks, Kitty! As always, please let us know how we can be of service to you again. We love our repeat customers!
Thank you, from the whole team at Unparalleled Paint.

DJHebert in Ajax
DJHebert in Ajax
2 reviews Ajax, ON
10/10

Front foyer, Kitchen + 2 rooms

Painting was required in our high ceiling foyer along with kitchen, laundry room, bathroom, ceiling, doors & trim. Wallpaper to be removed and many wall repairs had to be made. Overall, a large job I did not want to do. The crew was on time and arrived/left when they said they would. The best part was the owner came in to review the entire job afterward pointing out minor items that needed to be touched up and finished. He scheduled one of his best to come in and finish everything off the next day. Overall, very happy with the work, price and timelines of the entire job. Highly recommend.

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Company Response

Thank you so much for taking the time to write a review. We appreciate your feedback and will share your compliments with our team. We were happy to do the work for you.
Thank you, from Unparalleled Paint Team.

Christine in Old Toronto
Christine in Old Toronto
0 reviews Toronto, ON
10/10

Interior painting

I was very pleased with my experience with Unparalleled Paint. From my first interaction with Khiara, to the arrival of the painters to the follow up review. They were professional, on time, respectful of my belonging and space and did the work in the scheduled time. The painting is exceptional and I would completely recommend them to anyone who asked. I'm so grateful for their customer service which relieved a lot of stress I was having about such a large job. Thank you so much.

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Company Response

Thank you, Christine! We love your feedback about your entire positive experience! We are happy to take the stress away from all our customers, and appreciate that you took the time in your busy life to post such a lovely review.
Thank you,
from Unparalleled Paint Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Top notch job!

Unparalleled Paint recently painted the main floor of my home. The quote was done and provided during the initial visit to my home. The painters were clean, respectful, and courteous. The invoice matched the quote. There were no hidden costs. The completed work exceeded my expectations. Clean lines, seamless patch work, and a show home finish. I would 100% recommend Unparalleled Paint.

0 of 1 people found this review helpful.
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Company Response

Thank you very much! The team at Unparalleled Paint is thrilled to hear that you were completely satisfied with the outcome of our work. - Unparalleled Paint

David from Agincourt
David from Agincourt
1 review Toronto, ON
10/10

In the Pink!

Delighted to have a quote to repaint my daughter's room in a soft pink. We found a colour chip we liked on line, Received our quoted and went with the recommendations of filling and sanding a few extra spots just for presentation.

Work was timely, pleasant, very clean with drop sheets and Frog tape for seams and lines.

The finished job included broom sweept cleaned and vacuumed room.

Pink semi gloss with Gloss White trim just sparkles and is ready for Visitors!

Thank you

David Pylyp

0 of 1 people found this review helpful.
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Company Response

Great to hear your feedback. I hope your daughter enjoys her new space. - Unparalleled Paint

Joanne in Newcastle
Joanne in Newcastle
1 review Newcastle, ON
10/10

Mom's condo painting - walls and trim

We are very pleased with the work of Unparalleled Paint. The painters were extremely courteous and conscientious and did the job in a very timely manner. Thank you to Kurt and his team

0 of 1 people found this review helpful.
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Company Response

Thank you for the review, we are happy we could make her condo feel like home! - Unparalleled Paint

Rachael-Lea Rickards in Old Toronto
Rachael-Lea Rickards in Old Toronto
1 review Toronto, ON
10/10

More than I expected! Service Impeccable

I was referred to Kurt through a friend who had used him to paint his new office. I'm big on referrals, and that's why I'm taking the time to write this review! I had some paiting to do around my home. The job was done impeccably! There was no mess left behind, the space was left extremely clean, and most of all the customer service and general care was noted. Kurt made sure he met with me, found out all about my needs, and his team was awesome! Friendly guys!
I would totally recommend Unparalled Paint for your home or office needs.

0 of 1 people found this review helpful.
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Company Response

I am so glad the Unparalleled process was noticed and consistent through our entire process... Thanks for the detailed review.- Unparalleled Paint

J in Toronto
J in Toronto
1 review Toronto, ON
0/10

Customers Beware

My experience of working with Unparalleled Paint is very similar to the other 0/1-star reviewers on sites like Homestars. My husband & I hired Unparalleled Paint for painting services for our home & could not have been more dissatisfied with the poor quality of work, excessive delays, lack of customer service, professionalism & ethics. Based on our experience, we would very strongly recommend against working with this company.

I would suggest reading reviews such as that of "Jeannine Casey from Brampton" on Homestars. Her experience is eerily similar in tone to ours as she flags, "They lack effective customer service, are unprofessional and untrustworthy... Effective customer service would be to admit your faults and not go on the offensive by trying to blame the customer when you are the one who is wrong. As for the untrustworthiness that you have displayed in an attempt to appear that you run a professional business. Please be mindful of telling fabricated stories on your customers who complain about your services. All of your deceitful responses can be exposed as falsehoods." -- Jeannine Casey from Brampton.

1 of 2 people found this review helpful.
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Company Response

Hello Potential Customers,

I am going to repost the response that I have been using for the various sites Julia and Hans have been using to try and slander my companies name. As you can tell from the 50+ reviews between Google, Facebook and Homestars their position is the contrary to most other reviews being posted.

We finished their job and were told to return for touch ups at another date (to which we agreed). They later told us they did not want anyone in their home and told us what they were willing to pay which was 3K less than the true remaining balance. Julia and Hans unfortunately thought because we were a small company we would not take the necessary steps to protect ourselves. When our lawyer reviewed the details and informed them of our position payment was sent swiftly. This is now the recourse they have used, dredging up reviews from 2014. Any potential customer wanting more information can check the Facebook page as I have also posted the legal documents sent form our lawyers, as well as pictures contradicting hers, unless it was a valid touch up which we have always been available to fix. Thanks for your time reading this as some customer try to misuse the online form for their own malicious intent.

************

As the owner of a small company that has a strong online presence I take pride in the work and service I provide to customers... I am sure it is apparent by the many reviews and ratings here that show a strong contrasting view to this one review and the only other 1 star ever received that Julia references from March of 2014.

Although the by the book response would be to inquire as to what went wrong and try to address the customers concerns. That is not what is required in this situation, because the customers intentions became very apparent when it was time to pay their bill.

I am disheartened by this situation because it will cause me to be more careful and less trusting with customers. Ensuring that all formalities are maintained regardless of the impending delays.

As a business owner I wish I would have had the means to look up Jules Cz or CC which are the alias’ that Julia commonly uses when providing her bad reviews which I now see seem to be way too common and very familiar. Knowing this information I would have thought twice about taking the job and how to proceed with her.

-Julia is correct in saying there were a number of delays, some of which were either pre-empted before the job and outlined in the contract or obvious changes in scope due to additions (from the customer) that extended the timeline.

-When I advised the customer that her 7 additions to scope at that point is why her timeline had shifted, her response was “So go get more guys…”. Instead of acknowledging the obvious impact of adding 7 additional areas to be painted.

-After full color consultations (plural) with sample paint provided on walls. The customer was still indecisive and requested the color change of two rooms after being painted completely. However, our customer service gesture to repaint rooms for FREE after these changes seem to have slipped her mind.

-The customers home is an older Toronto home that has limited air flow and no air conditioning. This was identified during the quote and cautioned in the contract that it could cause delays. Regardless of fans that we brought in, the extremely humid weather outside caused extended dry times on the paint and affected the original timeline and this was explained to the customer.

We never added anything to scope that wasn’t first requested and approved by the customer. However, Julia is correct there wasn’t always a new formal quote created for her add ons. I as the owner made the mistake in trusting our text messages and conversations in an effort to keep things moving.

Pricing was always discussed, however at the end of the job Julia tried to use any loop hole possible not to pay her outstanding balance. When I realized the bad intention was to be dishonest and not pay, I followed up with a letter from my legal department which quickly changed the tone of Julia and Hans’ responses and next steps.

The remaining balance was then paid promptly and this matter closed on my end.

My learning from this this unfortunately is to be more careful at being trusting and maintain your internal processes for your own protection. This experience was an eyeopener to the ill intentions that some people have just for their own financial gain.

Julia and Hans assumed that a small company would not know their rights or have the means to proceed accordingly.- Unparalleled Paint

Paperangel13 in Ajax
Paperangel13 in Ajax
2 reviews Pickering, ON
8/10

Kitchen reno

We recently moved into an older house and the kitchen needed some serious updating. Kurt and his team helped us decide on a colour for redoing the cabinets and for the walls. It looks like a brand new place! Every concern I had, Kurt acknowledged and had fixed. The project did take longer than planned, but things came up that we’re unseen at the time of planning. Overall, we are very happy and pleased with a job well done from Unparallel Paint! Thank you!

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Company Response

Thanks SW it was a pleasure working with you.
.Looking forward to the main area next.- Unparalleled Paint

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Unparalleled Paint

Unparalleled Paint offers you unparalleled service and unparalleled expertise. Our goal is to provide you with quality workmanship, show home finishes, and complete satisfaction. We offer interior painting services, exterior painting services, commercial painting services and cabinet refinishing. Cabinet refinishing offers you the look of brand-new cabinetry at a fraction ...
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