We had a tub badly in need of refinishing, and had only heard horror stories about others' experiences. This company's service was great - while others were still delaying in getting us estimates, we had our tub refinished at a VERY reasonable price within days of calling them, and now it looks like new. Much better solution than anything else we found out there. Also easy to work with, we were booking/paying/etc. from out of town and everything went smooth by phone/email.