STAY AWAY!!!! - UPDATED
I have since been SERVED with LEGAL PAPERS for defamation and misrepresentation based on my review / opinion below. I’m simply stating the FACTS to inform others of my experience I received with plumbing paramedics.
I had Kody come to our house and have a look at our tankless water heater as it had a small leak. He came in spent 5 min downstairs and then went back out to his van to do up a “quote”. He came back in to give my wife four price options.
1st option was to fix our unit immediately with a NEW PUMP for $1400+.
2nd option was to wait for the supplier to open and save $70 ($1330.00+)
3rd option was to REPLACE OUR UNIT with a lower grade model for $6000+.
4th option was to REPLACE OUR UNIT with a lower grade model AND add a water softener $8000+. Talk about up-selling!!!
His diagnosis was completely wrong as one could clearly see what part was leaking which apparently is very common for this type of unit. Looking online this part to replace was only $15.00 with very little labour involved. After knowing this information I called him from work asking for a break down of his prices as I was floored by his quotes.
He refused to give a break down and said it was an “all in price...” and that’s how they quote jobs.
Before writing these reviews I called him back to give him a chance to justify his cost but it was the same answer as an “all in price” whatever that means. He went on to say that all these parts needed to be replaced on my unit which was not the case as our unit was working fine with no error codes. Clearly shows they do not know what they are doing and to top it off I was charged for a diagnosis / trip charge...
BE WARNED, they are a shady and dishonest company. It’s crazy to think there are companies out there trying to take advantage of people especially in these tough times.