Sos Appliance Repair

We had a problem with our refrigerator door not closing and called SOS Appliance Repair. While out looking at the refrigerator, my wife had them look at a loose knob on our dishwasher and a burner that would not ignite. They gave her an estimate of $1,650 plus HST, requested 50% up front and said they had to order parts. I found this excessive. I repaired the dishwasher knob and burner myself and asked them for a quote for only the refrigerator. They came back with an estimate of over $1,100 which I felt was still too high. I told them I would pay for the service call, but wanted the rest of my money back. They claimed they had already ordered parts. I asked for the parts and the part invoices. They declined and stopped returning my calls. SOS kept my $932.50, but performed no repair. I hired another company who repaired my refrigerator for $250.00 including $60 in parts. I contacted Consumer Affairs Ontario and tried to mediate without success. Do not use this company.