Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
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Fortress Windows & Doors
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98%

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Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (206 reviews)

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Ken in Toronto
Ken in Toronto
1 review Toronto, ON
10/10

Fantastic door replacement start to finish

Steve and his team were great the whole way through. Their quote was exactly what the final price was, and the work was excellent.
Steve was always a pleasure to deal with and went above and beyond with his work and customer service. We were told what was going to happen through the whole process.
Also not to mention their prices are very competitive .

i have no issue recommending fortress windows, and have handed a couple cards out already.

thanks guys

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Company Response

Hi Ken, first let me thank you for your kind words and taking the time to write your review. We are totally thrilled when our clients are so pleased with the entire process from beginning to end - we strive for this on every project do. Do challenges happen from time to time? of course, but the key is how we handle it to make sure our customers are happy. We strive for excellence because we know your home is your castle! Steve

Scott Horsburgh from North York
Scott Horsburgh from North York
4 reviews Toronto, ON
10/10

Gutter Replacement

Steve immediately responded to my request and was by the next day to scope out the job and provide a quote. After leaving, Steve returned an hour later to show me a new product that would help prevent needles from an overhanging spruce tree. We truly appreciate his focus on providing the best solution possible. Steve's crew were profession and performed quality work, and did a great job cleaning up after. We are very please with the results and strongly recommend Fortress Windows & Doors.

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Company Response

Hi Scott, it was a pleasure doing business with you for your eavestrough (gutters) downpipes and the new pine needle "leafguard". The new innovative design keeps pine needles from getting into your gutters and clogging your downpipes. Your new 5" dark brown gutters and 3" x 4" downpipes will serve you well for the next 30 years. All the best, Steve

Horatio
Horatio
1 review Toronto, ON
10/10

A Company You Can Trust

Fortress installed three new steel entry doors, three windows, and replaced a double door with a picture window overlooking our garden (see photo). We are extremely happy with the work they did. Their performance was flawless from first contact to final cleanup. They brought creative thinking during planning and throughout the job. Their team genuinely cared about the quality of the final results. No detail was too small, nothing was overlooked. Richard was our estimator and main point of contact. He is accessible, friendly, exceptionally committed and conscientious. His attention to detail is precise and tireless. He made sure Fortress delivered everything that was promised. Steve and Dave worked for four days on site, with skill, passion and good humor. They consistently demonstrated exemplary craftsmanship. This is a company you can trust.

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Company Response

Hello Horatio and thank you very much for your glowing remarks. Attention to detail is always so important in the window and door projects we undertake. The finesse of the finished project separates the good from the excellent. We, at Fortress Windows and Doors, strive for excellence on every job we do because we respect you, our client and the fact that you placed your trust in us to perform with professionalism. We treat our clients the same way we ourselves would like to be treated!
Thank you again for your business Horatio, it was a pleasure working with you! all the best, Steve.

Private User
Private User
Private User reviews Toronto, ON
10/10

Windows and Deck Slider Door

I changed 3 windows (1 in bathroom and 2 in bedrooms) and a slider door to the deck. The experience and quality of work from the quoting process to the end exceeded all expectations. The sales person and the installer (David) were punctual, professional, and knowledgeable in every aspect of the job. Will call them again and highly recommend their services/products.

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Company Response

Hello and thank you for your candid assessment of the experience you had with Fortress Windows and Doors. Our Motto of Quality Intregrity Value, runs true throughout the entire process, as you spoke of. We truly do care at Fortress because your great experience with our company usually means you will recommend us, without hesitation, to your friends and family! That's why so much of our business is done by referral! All the best, Steve

Anne-Marie in Toronto
Anne-Marie in Toronto
1 review Toronto, ON
10/10

Egress and basement windows replaced

After having called several contractors I was lead to Steve from Fortress Windows. Right from the first phone call he was clear, kind, understood what was needed and made an appointment right away. The rest of the job was amazingly supportive compared to other companies that wouldn’t call back or follow up. Steve returned all calls in a timely fashion and clearly let me know every step of the way what was coming next.
We had old steel frame small basement windows and they did a phenomenal job replacing them. It is VERY difficult to find someone who can install an e-gress window, however, Fortress could do it all very professionally! They cut the concrete, dug the well, finished the job to absolute perfection! I highly recommend this company as they are professional, knowledgeable, caring, sincere people, NOT JUST A BUSINESS BUT REAL, HONEST, CARING owners. Steve is coming back to fix our eavestrough and I will not have to worry about anything as I know the job will be well done. They stand by their word! I HIGHLY RECOMMEND FORTRESS WINDOWS AND DOORS! THEY TRULY CARE!

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Company Response

Hello Ann-Marie, thank you for your review and your kind words. I think that sometimes people find it hard to believe that we actually are a company that cares because there are so many contractors "out there" that only care about their bottom line. We treat our customers the same way we would want to be treated.. it's just that simple. I'm so pleased that your experience with Fortress Windows and Doors was respectful, pleasant and fair! All the best, Steve

Sandra
Sandra
1 review Markham, ON
10/10

Kitchen window replacement

The work was exceptional. Steve came out to look at the damage and took time out of his busy schedule to sit and talk with my 83 year old mom for a bit. If it was not for the beautiful new window, I would not have known that someone was there doing any work. Matthew and Stanley installed the window and left everything very clean and tidy. My mom and I are more than pleased. Thank you all for caring.

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Company Response

Hi Sandra, thank you for your review. People don't care how much we know unless they know how much we care. We really do care, for many reasons. We care because you trust us. We care because we know how hard you work for your income and we respect that. We care because we know your home is your castle and you have pride of ownership. We care because we all want to know we made the right choice when hiring a contractor. We care because our word is our bond. We care because we operate our business and our lives with integrity. We care because our reputation is worth more than money. We care because we absolutely love to see the smile on our client's face at the conclusion of the project and we know it's another job well done. All the best, Steve

Anthony
Anthony
1 review Toronto, ON
10/10

Replacement of 1925 Beaches house side door to outswing

I was referred to Fortress to help replace a 90+year old side door on our Beaches home which was inward swing to an outward swing to make it easier to move in and out of these houses narrow stairwells-many neighbours have gone this route.I dealt with Richard and owner Steve who came out to look at what needed to be done,showed me options and quoted me-which we accepted. It was a custom size and colour, they ordered door and installed in last 2 weeks. installation was smooth and about 1/2day with great result. Bonus is the decrease in cold air coming in. Great job, thank you Fortress.

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Company Response

Hello Anthony and thank you for your review. The homes in the older parts of Toronto certainly can throw some curves when it come to renovations. Our installation crews are very well versed in handling these situations and we did once again at your home... the door does look beautiful and thank you for your business! Steve

Sean in Toronto
Sean in Toronto
2 reviews Toronto, ON
10/10

Window and Front Door Replacement

Richard responded quickly to our request for an estimate and came up with a very competitive price for the work we needed doing. The windows were delivered quickly and the installation was great. They didn't leave until we were totally happy and everything was cleaned and tidied up. Very happy with the work that was done

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Company Response

Hi Sean, thank you for your review! It always perplexes me when I hear stories about companies that are unprofessional and rude to people. We are very vigilant about our processes from beginning to end so that are clients get a seamless, trouble free, professional experience. We appreciate your business!Steve

Private User
Private User
Private User reviews Toronto, ON
10/10

Eavestrough, doors and windows

Very pleased. We had all our eavestroughs and windows re-done, and replaced our back sliding door (part of a mini-makeover/upgrade to our older house; also had siding and porch painted by separate company). We are very happy with the end result and quality of products. The reps. from Fortress Windows were very patient (met with us multiple times) while we made our final decisions on what to go with (not easy decisions). Final price was what was quoted (no additional hidden fees). Job was done on time (no extensions needed). We would definitely recommend Fortress Windows.

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Company Response

Hello and thank you for your review. We know that a renovation project can be quite costly so we want to make sure our clients have carefully thought through all of the options possible before we get started. This approach does give our clients great peace of mind because we can often make suggestions they may not have considered. We truly care about all aspects of our client's concerns and will offer good orderly advice so that the finished product is what they were hoping for, and more! All the best, Steve

Al in Toronto
Al in Toronto
1 review Toronto, ON
10/10

Window replacement

I couldn't be happier with the work this company did on my home. They replaced most of the windows in my century old home Richard came to give me a quote the same day. The quote was very competitive. He took a lot of time informing me about what to expect from the company. They take pride in the work they do and strive for 100 percent satisfaction from their customers. Richard ended up acting as project manager and ensured that the I was happy with everything. He was always accessible. by phone and even came by to inspect during and after the installation was completed. The installers, Stanley and Matthew did an awesome job and took pride in their work.
I highly recommend this company.
Alex

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Company Response

Hello Alex and thank you for your review. We know that older homes in Toronto can pose their own unique issues and our team of professionals will always rise to the challenge to overcome those issues. Our many years of experience put us in rarified air in terms of the many unique situations we've encountered over our time in the industry. We like challenges! The most important thing to us is that you're satisfied with the completed job, which you obviously are! Thank you for your business! Steve

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.