Fortress Windows & Doors

Siding
Toronto ON M1S 5B2
Write a Review
Write a Review
Website
HomeStars
Siding
Fortress Windows & Doors
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

97%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 7 timesBest of 2021winner 7 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (256 reviews)

Sort by

Private User
Private User
Private User reviews Richmond Hill, ON
10/10

Front door replacement

I replaced my front door and kitchen window. I received excellent service from the very beginning. I'm very happy with the final products, they look great. I would definitely recommend this company to others.

Was this review helpful?
Private User
Private User
Private User reviews Pickering, ON
9/10

Sliding patio door and window replacement - Great job

They did a great job with a patio door with built-in blinds and a smaller window in our spare bathroom. Would go with them again to replace other windows/doors in the future.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello and thank you for your review.. We appreciative your business and look forward to working with you 9n other projects in the future. Enjoy your new patio door with the built in mini blinds... everybody that gets them, loves them! All the best, Steve and the Fortress Team!

Victoria in Kitchener
Victoria in Kitchener
0 reviews Kitchener, ON
10/10

4 new windows and a door- fantastic job!

Our friends recommended Fortress to us and we could not be happier. The windows and door were ready within the time they promised and the installers were professional, detailed oriented and very quick! They cleaned up after the job and left the place in great condition. The price was fantastic and Steve was great to work with. Very impressed we will definitely recommend!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Victoria and thank you for your review. We are thankful to all our clients and treat each one as if they are our only one. Gratitude brings a whole different attitude to the jobsite and it shows up in the quality of workmanship. Thank you for your business and the opportunity to serve you. Steve and the Fortress Team

Gilda in Toronto
Gilda in Toronto
0 reviews Toronto, ON
10/10

New windows!

We hired Fortress to replace our two bedroom windows, and one dining room window (awning style). From the getgo, Richard was very professional and helpful. He gave us different options for various budgets. He was honest and we felt comfortable sharing with him our goals and also our budget. Richard was great to work with and easily accessible! Our team of installers were Alex, Edward and another gentleman. They did such an excellent job! They were professional and meticulous with their work. They respected our home and tidied up before they left, which left less work for me..and more time to enjoy my 3 beautiful windows. We are so happy! We will be using this company again for future projects ! Thank you Fortress!!

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Gilda. Thank you so much for your review. We enjoyed working with you to create a new awesome look to your home and you'll enjoy the great comfort level and energy savings as well! We look forward to working with you in the future. All the best, Steve and the Fortress Team

steve slugg
steve slugg
0 reviews Toronto, ON
10/10

bow window

the team from Fortress did a very professional job of installing our new bow window.The window components are first rate and their workmanship was excellent.We are completely satisfied and do highly recommend Fortress.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Steve and thank you for your review. A bay or bow window must be installed properly with sufficient supports and insulation or there will be issues "down the road". With our many years experience and expertise, we'll do the job right so you don't face any "issues", guaranteed! Thank you for your business! All the best, Steve and the Fortress Team.

Private User
Private User
Private User reviews Uxbridge, ON
10/10

Basement replacements + egress

Needed replacement basement windows plus egress basement window. Other companies couldn't/ wouldn't do the egress. They offered no solutions only standard sizes that wouldn't work. Fortress had done a neighbour's and called me back and came out to discuss options and a quote. Courteous, friendly and great workmanship.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello and thank you for your review. We, at Fortress Windows and Doors, specialize in egress windows. When you consider the value of a person's life, it is paramount to create an emergency exit that meets and exceeds local code, in our opinion. If your egress window saves just one life, what is the dollar value you would place on that window? This is the correct way to view an egress window project in our opinion so when we make suggestions, based on our years of experience, please listen because we truly have your best interest at heart! All the best, Steve and The Fortress Team!

kmcgold
kmcgold
1 review Toronto, ON
10/10

6 new windows, entry door and basement door

As a first time home buyer the house we purchased needed a lot of help. Finding the right team to replacing all the windows and 2 doors was overwhelming. The other service providers we contacted were either way too expensive for our budget or were unable to find a solution for our unique basement door size. Fortress gave us a ton of confidence from the beginning. Steve came for the initial assessment and answered all of our questions and let us know he would find out what's possible for the basement door. He let us know from the beginning that service delays from the pandemic would impact the installation timeline, but we were happy to wait for the right team. We are so glad we did. The team of installers were incredible. Our house presented some challenges on the day of, which they worked through diligently and kept us informed throughout. They showed us how to use each window and how to maintain them. It's been a few months since the install and we couldn't be happier. They are beautiful and we've received lots of compliments. The two doors installed are perfect as well. I've already recommended Fortress to friends and family.

Was this review helpful?
Company Response

Hello Kim and thank you for your review. We appreciate being part of your new home purchase upgrade and you'll enjoy the comfort and energy efficiency of your new windows and doors as well. Older homes do present their challenges but we do have very experienced, professional installers that always rise to the occasion! We are excited for you on your new adventure and hope you really your new home. All the best, Steve and the Fortress Team

Shawn
Shawn
0 reviews Toronto, ON
10/10

Wowed the neighborhood

Fantastic experience from start to finish. Richard was very attentive and clearly communicated everything and really has pride in his work.
After they were done, we had neighbors and family come by and were genuinely impressed. Turned our house from 1990's look to a modern look. Window replacement and door replacement went smoothly.

1 of 1 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
9/10

Honest quote

Richard came and assessed my windows and doors, he advised me on pricing and discussed options. When learning that I was going to put my house up for sale he provided more options and discussed whether it was advisable to do this at this time and whether I'd get a return on my investment. He was honest, understanding and provided several options. Thanks for easing my mind.

Was this review helpful?
Company Response

Thank you for your feedback. If we don't have integrity in business, we have nothing. We say we treat people the way we ourselves would like to be treated and this is a great example of that very thing! Good luck with the sale of your home! Steve and the Fortress Team

Ken  in Toronto
Ken in Toronto
0 reviews Toronto, ON
10/10

Window Replacement

I had two old bedroom windows that were installed in 1992 and needed to be replaced. I saw an ad from Fortress checked out their reviews and decided to call them. Steve answered told him what I wanted and he was over in 45 minutes. We talked liked what I heard and signed the contract. What you want from a company is quality products and professional installers. Well they definitely provided both. The windows were well made and were definitely quality windows. Now the installers. They came early in the morning and brought us coffee. Now that never happened with all the tradesman I have had over the years. These guys had years of experience and did an amazing job. Just watching them I was totally impressed with their workmanship. Clean up was as if they were never there. Explained the window operation and asked if I had any questions. Well I guess you can guess I would definitely recommend them for any window installation. Thanks Steve and crew for a job well done.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hello Ken and thank you for expressing your gratitude for a job well done. We had a few hiccups with scheduling but you were very gracious and understanding and for this I am grateful. I suppose we all have to realize that as humans, we will make errors from time to time but as a very successful man told me once, "it's not what happens, but rather how you handle it that counts!". We do our best to overcome and preempt any issues but if they do happen, we'll always make it right. Thanks again for your business! Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.