Fortress Windows & Doors

Windows & Doors Installation & Service
Toronto ON M1S 5B2
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97%

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Best of the Best '22 
Best of Award '22 winner 8 timesBest of the Best '22 Best of Award '22winner 8 times

Reviews for Fortress Windows & Doors

Average customer rating:
9.9 10 (291 reviews)

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Private User
Private User
Private User reviews Markham, ON
10/10

Door Installation

Yesterday, team from Fortress Windows & Doors completed our door installation on time and the quality of workmanship was excellent. Crew did an excellent job in installing the new doors and left the area very clean. The installers were fast, friendly, and courteous. We witnessed quality, integrity and value from quotation visit day to final completion of door installation day.

Steve and his team were very professional. We are very happy with the new doors and it exceeded our expectations. I will not hesitate to call Steve again for any future window or door installations and will highly recommend to anyone without any reservations.

Thank you to all the staff of Fortress Windows & Doors for a job very well done.

Approximate cost of services:
$9,000.00
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Company Response

Hi Paul, thank you for your review. We are all in a very different world since the start of the pandemic. The entire renovation world, suppliers, transportation and worker availability tend to be upside down, trying to keep up with demand in the marketplace. There is a glass shortage because manufacturing capability can't keep up with the demand. Specialized glass shapes and designs are taking longer than normal because the companies that make that product are overwhelmed with orders.
Your doors took longer than "normal" because we are not living in "normal" times and I appreciate your patience.
We at Fortress Windows and Doors are just as anxious to fulfill our client's orders as they are because we love happy satisfied customers but we can't install products that haven't been produced. This response is to thank you once again for your business and your patience... and your new doors look fabulous! Steve and the Fortress Team

Private User
Private User
Private User reviews Toronto, ON
10/10

Service: Door and Window Installations

Excellent service from sales representative to service work done..We are happy indeed.
Highly recommended..Thank you all the staff of Fortress Windows..

Approximate cost of services:
$6,125.00
1 of 1 people found this review helpful.
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Company Response

Hello and thank you for your review. we, at Fortress Windows and Doors are very aware of how important service is to our clients. I believe this is one of the major things that separates us from the competition... timely service. Thank you for your kind words, Steve and the Fortress Team

diana
diana
0 reviews Toronto, ON
10/10

Great service and product!

Richard was our main contact and he was amazing to work with. He was patient, genuine and easy to work with. We were getting new windows for the entire house and brand new entry doors which were a huge project. Although we understand that supply issues were happening which caused delays in installation, Richard kept us posted on timing and never left us in the dark. The installers were fast and courteous. Highly recommend!

Approximate cost of services:
$30,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Diana, thank you so much for your glowing review. We have an amazing team at Fortress Windows and Doors and Richard is an extremely valuable part of our team. We appreciate your business and say thank you for trusting us to make your home more beautiful, energy efficient and comfortable. All the best, Steve and the Fortress Team

Zahir from Toronto
Zahir from Toronto
3 reviews Toronto, ON
10/10

Windows

If you to deal with an honest man its Steve from Fortress Windows and doors. I have known him for over 18 years and wanted a kitchen window replaced. He came on the appointment day and told my that my windows were still in excellent condition and the window I wanted replaced need not be. He showed me that all was fine with it.

Thank you Steve for your honesty and saving me a couple of thousand dollars.

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Hello Zahir and thank you for your review. We run our business with three words that will always help us do the right thing ... Quality Integrity Value. Your wife complained that she could only open the window slightly and when I looked at it I knew exactly why. You have double sliders and the "night safety latch" was engaged at the top so the window would only open a few inches. When I disengaged the safety lock, the window would fully open and the problem was solved. Some might think I wasted my time going to your home today, but I would disagree! What happened today shows why we have been rated #1 in Toronto for 9 years in a row, it's called Integrity = doing what's right. Will you always remember this experience? I believe you will. Would you recommend us without hesitation to your friends and family? I believe you will ... and I believe that the "good will" I shared with you today, will come back to our company many times over. You see, business isn't ALWAYS about making money, it's about treating our brothers and sisters with kindness, honesty and integrity!
Have a great day, Steve and the Fortress Team

Junie from Markham
Junie from Markham
2 reviews Markham, ON
10/10

Whole house windows replacement

Richard put in some new windows for a neighbor, and we requested a quote on our home, to replace all our windows.
Richard had been very professional, introduced different kinds of windows, gave us some good ideas, etc. He kept us updated about the timeline from ordering, manufacturing, installation, any delays due to Covid-19. The installers, Alex & Edward did an excellent job, ensuring all the windows were installed & fitted properly. Richard had also gone out of his way to fix a screen problem on our patio door at our request without extra charge. Really appreciate that.
Our energy auditor confirmed that our new windows were expertly installed & very air-tight. Of course they also look beautiful !!!

Approximate cost of services:
$19,500.00
1 of 1 people found this review helpful.
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Company Response

Hello Junie and thank you for your review. The energy auditors check the windows for air leaks but not "thermal migration". some older windows have years of paint on them and can be very air tight. the challenge is that most older windows don't have the LoE coating and Argon gas which increase the energy efficiency of the windows quite dramatically. Our windows are made to exacting standards and our installers are among the best in the industry. Richard is very professional and knowledgeable and all his clients rave about his service.. we're proud to have in on our team! Thanks again for your business, Steve and the Fortress Team.

Mark
Mark
3 reviews Ajax, ON
10/10

Walkout Basement Door

I had Steve come to my house to give me a quote to replace our Walkout Basement Door. He came out in a timely manner and he was very professional. Steve contacted me a month earlier than anticipated because he received the door early. Steve had his crew come to install the new door the day after he received it. Certainly, very prompt service which I very much appreciated! We are very happy with the new door, its very solid and the quality is excellent.
Steves crew did an excellent job installing the new door and left the area very clean.
I will not hesitate to call Steve again for any future window or door products and installations.
Thanks so much!
Mark

Approximate cost of services:
$4,700.00
1 of 1 people found this review helpful.
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Company Response

Hello Mark and thank you for your review. We do our best at Fortress Windows and Doors to meet and exceed our customers expectations! I'm glad we were able to do that for you. Our goal is to treat you the same way we'd like to be treated and that includes Quality, Integrity and Value. It's like a three legged stool, if one of these important ingredients is missing, the stool (or business) will fail. We look forward to working with you in the future! All the best, Steve and the Fortress Team

10/10

2 new patio doors

Fortress is a great company! We had an upper leak in a ground floor patio door and decided to get 2 new doors to fix the problem. Steve was great, came to the house to have a look, saw the problem and recommended new doors as ours were quite old. The doors were in stock and the whole job was completed in one day about a week later. The 2 installers were very good, efficient, fast and extremely professional. I'm sorry, I didn't get their names. And we love the mini-blinds. I highly recommend Fortress! Steve's calm and humourous approach made us very comfortable.

Approximate cost of services:
$7,500.00
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Company Response

Hi Rebecca, thank you for writing your thoughtful review. We come across so many situations of water penetration that we can usually determine the source and the solution to the problem. It was a pleasure working with you and I'm glad I can add you to our list of sliding door mini blind lovers, they really are versatile and don't take up room inside your home. I look forward to working with you on future projects we discussed! All the best, Steve and the Fortress Team

Philip
Philip
8 reviews Toronto, ON
10/10

Full House Windows and Doors

Richard is simply the best, he articulates his ideas well, gets a sense of what you want ( colour, layout, window style etc ) and knows his customer --- are you more flexible and want to save money? do you want something pricier and more luxurious ? and he doesn't pick for you --- he picks up on what YOU want and delivers..

Product is sensational, timeline was met and exceeded, price was by the far the best --- and the whole time treated me and my wife like family.

Constant communication, great installation, got us exactly what we wanted at a more than fair price --- and ensured multiple times to come back and make sure we were 100% satisfied .

This is the type of business everyone should be supporting -- if you need windows and doors -- don't hesitate, call Fortress .

Approximate cost of services:
$150,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Philip, thank you so much for the great and heartfelt review! It doesn't take long to assess someone and their true sincerity when you invite them into your home for a quote on work you want to have done. Richard is just that kind of person and truly treats each client with the utmost of care and it's what makes Fortress Windows and Doors unique in the industry, a team that really does care about our clients. We have "long term" mentality and know that if we treat you right, you will be our biggest advocate when friends or family are looking for windows and doors. Thank you again Philip, we appreciate your business and your kind words. Steve and the Fortress Team

Michael
Michael
2 reviews Toronto, ON
10/10

Great new windows

Richard worked closely with us from ordering all the way through install. He and his team were great at every step and we're very happy with the end result.

Approximate cost of services:
$12,000.00
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Company Response

Hello Michael, thank you for taking the time to write a review. We truly value our clients and when they choose Fortress Windows and Doors, we will make sure they know they made the right choice! It takes running a business "on purpose" to be rated #1 for 9 years in a row and by that I mean we do everything to make sure your experience with our company is pleasant, respectful and fair! All the Best, Steve and the Fortress Team

Patricia in Scarborough
Patricia in Scarborough
6 reviews Toronto, ON
10/10

Window Repair

I had reached out to Steve because of a repair that I needed of the base of a sliding patio door. The base had rotted and I was getting water inside the house (this patio door was installed by a different company). Steve and his team were absolutely amazing. His staff worked hard to get the job done right. I can't say enough about the excellent work done. I am so grateful that I landed on the right people for the job. I will definitely reach out to Steve for any future window needs and I will recommend him without hesitation. Thank you so much!

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

Hello Patricia and thank you for your comments. Water infiltration can have devastating results, as experienced by you. Sometimes it is difficult to determine where the leak originates but in your case it was very evident that whoever installed your patio door did a less than stellar job. We have very high standards for our installation crews so that these kinds of issues don't happen. I'm glad we could help you out in a timely fashion and rectify your issue. All the best, Steve and the Fortress Team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fortress Windows & Doors

Fortress Windows and Doors sell and install CSA Certified WindowsEnergyStar, High Efficiency Windows
We offer our clients Quality, Integrity and Value. We believe that service after the job is completed is just as important as getting paid on the original installation.
I have had the same cell phone number since 1985 so anybody who has conducted business with us knows our number and we ALWAYS respond to our clients.

We run TO the problem, not away FROM the problem! (if there is one)

We make sure EVERY client is satisfied and that our written contract is fulfilled to the "T". We will never "upcharge" our clients and our word is our bond! (remember those days?)
When we're done your project, we want to see the smile of our clients knowing that they chose the right company to do their renovation!
34 years installing windows and doors. Home inspector and have many real estate agents as clients who also refer business to Fortress Windows & Doors.

Our Warranty is the absolute BEST in the industry!

CATEGORIES
Siding, Windows & Doors Installation & Service, and Gutters & Eavestroughs
PRODUCTS
Windows, Doors,Sliding Patio Doors, Siding, Garage doors, Eavestrough, fascia, soffit. California Shutters Storm Doors Egress windows for escape from basements in case of emergency
SERVICES
Brick to brick, stud to stud and retrofit window installations - beautiful workmanship. Doors. Concrete and brick cutouts to enlarge or make new openings as well as digging and installing window wells. On site continuous, high strength eavestroughing. Foam insulation and siding for beauty and energy efficiency.
BRANDS
CSA Certified WIndows, EnergyStar High Efficiency
STYLES
All styles of vinyl windows, Sliding Patio Doors and extensive selection of Steel Insulated and Fibreglass doors.
SPECIALITIES
Our specialty is making our clients glad they choose Fortress Windows & Doors to do their project - no matter how big or small.
WEBSITE
http://www.fortresswindowsinc.com
YEAR ESTABLISHED
34
PAYMENT METHOD
Visa, Mastercard, Cheque, Cash
LICENSES
Business License
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
True Lifetime Warranty on windows and workmanship for as long as you own and live at your address.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.