First impressions:
Due to unfortunate circumstances we were forced to quickly find a reputable door installation company that we could trust and feel comfortable working with.
There are many Window and Door companies out there and it was important for me to find a company that made customer service one of their top priorities.
I contacted Fortress Windows & Doors and spoke with Steve Mercer. I informed him of my situation and the urgent need for a door replacement.
Steve was very accommodating, listened to my situation and said he would have someone out the next day to have a look.
Consultation Process:
As promised Steve McCue visited our home the next day to take a look at what needed to be done, discussed some options with us and provided us with an estimate.
My wife and I had a couple of other companies that we had in mind to call for quotes. But after meeting and speaking with Steve and learning more about the company we felt that we could be confident in giving our business to Fortress Windows & Doors.
Installation experience:
Steve was always reachable and returned my calls within the same day which I appreciated.
He was able to expedite the door order for us and we were able to get it sooner than we thought.
The guys who came to do the installation, Dave and Richard were great. Very friendly and easy to talk to, they answered all my questions and addressed any concerns.
They did a fantastic job installing the new door and reinstalling the door alarm sensors and re-positioning our door bell wires to accommodate our new door bell.
Dave and Richard did a very professional job and made sure everything was clean and working before they left.
Steve McCue also dropped by to see how the job was going and to follow up on any questions I may have had.
Final thoughts:
My first experience with Steve and his crew at Fortress Windows and Doors was excellent.
They are a very personable and professional bunch who did a great job .
I would recommend them to anyone looking for door or window installations.
Keep up the great work!
- Approximate cost of services:
- $3,700.00
- Company Response
Hello Guy and thank you for your heart felt response. Nothing is more rewarding than the satisfaction of our clients and the experience of another job well done. We strive for excellence with every client on every job and have developed that culture throughput our entire organization. Thank you for your business and the opportunity to serve you and your family. Steve