This is a bit of a dated review (the work was done in about 2013). We saw the reviews for Aqualux on Homestars and decided to give them an opportunity to quote on the work in our basement. This was a big project. Igor came to our home very quickly after our first call, put a camera into the stacks, diagnosed the issue right away and explained the extent of the problem clearly and precisely, the exact work that had to be done to fix it and how long it would take.
We felt very comfortable with Igor from the outset and felt confident that he would complete the work competently and professionally. The work began about 2 weeks later.
This was a big project which involved breaking up the entire foundation to follow the incorrectly laid pipes, relaying new pipes throughout, regrading all of it to ensure a proper slope and closing the trenches. Given everything, we also had them install a backwater valve.
We were extremely pleased with the crew (Pavel), they showed up when they said they would and communicated with us often about what they were doing, the next steps and timing. They were neat and great to deal with - they started the job when they said they would and finished exactly when they said they would.
The work was guaranteed for 25 years. We were very pleased with our dealings with Aqualux.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?