Unfortunately, I made a mistake hiring this mama and son company to build my deck. They claim to have the expertise in building homes from ground up, renovations, landscaping, etc. but to my dismay, they cannot even build a simple deck properly. Things looked fine in the beginning but upon doing closer inspection, the quality of work is terrible. For example, floor boards are popping up, the railings are not secured properly. I have tried calling them many times to come back to fix the issues. They came back once, did a quick patch up job and ran away. I tried calling them back to redo their patch up job and they no longer return my calls.
If you happen to come across this company, do yourself a favor, run away just like what they do best and go with another reputable contractor. Don't fall for the owner's sales pitch that she used to be an architect because it's definitely not reflected in their quality of work and customer service.
- Approximate cost of services:
- $15,000.00
- Company Response
To clarify, The Deck was fine in every aspect, there was no fixing to be done from the very beginning. The owner complained about the wood shrinking and cracking, but that has nothing to do with the worksman-ship, it is what happens when you go through winter without staining your deck. Because of the temperature change, the deck will crack unless you stain it. In addition The railing posts are very secured, with 4 bolts on each post. There were no further reinforcements necessary that would improve its strength any further. We answered all his calls, went to his property to check if everything was fine. We did everything there was to do. If you are unsatisfied with our work, you are welcome to call an inspector, and post the inspection on your review, as we are very confident that the deck will pass any and all examination.