Lorrie is a nice person and came out to look at the roof when we had complaints after the roof was completed. There were bulges where the shingles were not laying flat and shingles hanging off the roof. She had one of her roofers with her and went up to the roof to address the issues I could see from the ground (Stapling shingles down properly and cutting the over hang of shingles). Great. That it was done. This was approx. a year to two years ago. We have a 10 year warranty with Diamond for workmanship. With some high winds the last couple months, I emailed Lorrie when I noticed that some shingles that were attached to the roof were lifting up due to not being attached properly to the roof. There were a couple of email exchange about the shingles not being attached properly. She has advised me that they are not responsible if shingles are removed due to high winds. I have told her the high winds did not remove the shingles and that they are flapping with the wind. It was the workmanship that did not adhere the shingles to the roof properly. I have taken pictures of the shingles waving in the wind that have not come loose. I have not heard back since and does not seem like I will be getting anyone to come out to properly do the job or stand by their warranty for workmanship. These are defect of the roof that I can see. I'm now worried about the parts of my roof I cannot see. Please be aware of what you are getting yourself into with this company. Yes, Lorrie is a nice person, but when you need them to honour the warranty you will get next to no service.
Response to comment:
The shingles did not come off the roof, but are not securely fastened. We had issues after the roof was completed, so we are pretty sure it is a workmanship issue here. There was a worker nicknamed or named Junior a part of the team, be it a trainee or a new worker, who did not fasten some part of the shingles on properly the first time. When we had you and another gentleman come to look at the roof after it was completed he acknowledge that it was not fasten properly and named out Junior who I'm assuming was working on that part of the roof. If you do not want to own up to your workmanship I am fine with it. I hope people on this site understand what they may have to deal with. I'm just telling people my experience and I hope it will help someone.
- Company Response
Diamoond Roofing did respond to the wind issues through email.
The manufacture warranty is for wind damage on the roof. Which is stated in the contract and the warranty information given to the homeowner. If Diamond roofing had installed the shingles incorrect they would have blown off the roof, but this was not the cause.
When you install a roof there is a roofing line where six nails hold the shingles on the roof. If the shingle rips, comes off from wind this is a manufacture issue.
1. Shingles didn't not come off?
2. Roof is not leaking.
Home owners need to be aware of warranties, vs workmanship.