Seemed very professional. The salesman came out to take some measurements and give us a quote. We decided to proceed but as the installation date approached, I had difficulty getting a hold of the salesman. I would call the store and while the female that answered was always very polite, she never knew anything about what was going on and would always put me throught to the saleman's cell number, which of course, always went to voice mail. He would usually(but not always) call back after a few days. The day of installation, one man, alone, showed up to remove/install an enameled steel tub. He managed (?) to remove the old tub, but needed my son's help to bring the new one upstairs. The bathtub was too small (narrow) so he had to put a quarter round trim down (and a lot of caulking!!!)across the front of the tub. The panel that comes down in front of the tub was cut a 1/2 inch too short on one side so he caulked the crap out of it to fill it in. The wrap around ceiling panel sticks out about a quarter inch from the wall (so it was really easy to paint because the brush fit in behind the panel - no caulking!) He managed to break the drywall on the opposite side of the wall, so he had to patch that wall (he would have painted as well but I didn't have the right colour and had to go out and buy more). There's a air pocket behind the long wall panel and to top it all off, he caulked around the panels with silicone caulking. So now that I've repainted my bathroom a blue/grey, I have a lovely shade of orange ringing the bathtub surround! He also left black scuff marks from the front door all the way up to the en suite (which includes across my new hardwood floor!) When I pointed this out, the installer bent down, licked his thumb, and started scratching away at one marks and said "it's nothing, it'll come right off". I wanted to ask "by whom" but was too angry! The installation was in June and the installer said the salesman will touch base with me in the next few weeks. It's now the middle of August and I've yet to hear from anyone.