My garage door quit going up and down, apparently a spring was broken. I put out the request on Home Stars and Tony called me within 20 minutes I guess. He made an appointment to come replace the springs the next day at 3:30pm. He showed up perfectly on time.
We chatted a bit and I told him the story - thinking I needed 2 new springs. He asked if I'd consider replacing the entire door because it is ... gulp ... badly needing replacement. (I bought this house 9 years ago and it the same door still - and yes, it did BADLY need replacement).
I told him a new door isn't in the budget, and he said "oh I totally understand". I honestly thought a new door would cost me $7k to $8k. So, I asked him how much it would cost to replace the door. Much o my surprise, Tony told me it would cost approx $1600 to $1700. Wow I was floored! Only 25% of some mystery price I had in my head from somewhere - wow... where did I get that number from? I have no idea.
Tony took out the measuring tape and then gave us a brochure to look at, advising which were the appropriate doors for our garage measurements.
We asked about getting the windows at the top to let in extra light and Tony advised against it. Our garage is on the back of the house so it opens to the alley. He said a new garage door with windows could be a security risk. So, he totally did NOT go in for the upsell!
We made an appointment for the following Wednesday at 9am for a new door install. Again, showed up on time and got to work.
Tony provided a 3 layer, insulated garage door for our garage. He removed and disposed of the old door too so we didn't have to deal with that.
The new door is soooooooo QUIET!!! And it works like a dream. So glad we went with a replacement door instead of new springs.
Highly recommend Tony at Best Doors. Excellent service, excellent pricing and very professional.