Took a 15 % deposit with an agreement to replace the spindles on my staircases from wood to wrought iron. Then called to tell me they would not begin any work unless I gave them a 80% deposit - huge red flag and now I'm struggling to get my 15% deposit back. Stay away from this place. I should've heeded the other poor reviews on this site.
- Company Response
Dear customer.The $100 is for the measurement, which is non-refundable.We always tell the customer ,before they pay. It is not calculated as a deposit.We never receive 15% from the customer as a deposit,because the minimum deposit is 80% before we start the work.Every business is run by some policies. These are the policies by our company. Thank you for reaching us!