We had two major cracks on the heat exchange of the old furnace so it needed replacing. Vince responded quickly, inspected the old furnace, asked questions about how we use the furnace and what we did and didn't like and then provided options at different price points. I felt he was honest and didn't force sell anything. I had 2 other quotes using Homestars, one of those for the exact same equipment, and Vince was about $500 cheaper. Additionally Vince made recommendations to improve the duct work and venting that the others didn't. Avni & Vince did the install Oct 18 2016, were clean, respectful and a pleasure to deal with.