What an awful experience. Quality of workmanship was below average and any negative feedback provided to DS by us was met with 'you are an unreasonable customer'. Took forever to finish the renovations. Would never recommend them.
- Company Response
It is our deepest regret that after 3 years you are still carrying so much angst from this renovation. As a company it is our goal to give the best service we can to every customer, unfortunately this job had its challenges. We tried to work through every strategy we could to produce satisfaction for you, even sitting down together to discuss our options. It was agreed upon at that time to the only resolution possible, and agreed to a reduction of your final bill as a final solution. We have not heard from you in over 3 years, only to be met but your sudden onslaught of online reviews. We recognize people will read your review and many may chose not to use our services because of it, but I would hope that many would also look at the previous reviews and recognize that there are 2 sides to every story. We are grateful to our clients that we are over 80% referral based in all of our jobs. Once again, we apologize that this job did not have the outcome desired for all of us, we take great pride in our work and service to our clients.
Mike & Janet Voth