Twinpeaks Roofing and Aluminum Inc

Roofing
27–5100 S. Service Rd., Burlington ON L7L 6A5
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Reviews for Twinpeaks Roofing and Aluminum Inc

Average customer rating:
9.9 10 (203 reviews)

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Gerry in Oakville
Gerry in Oakville
4 reviews Oakville, ON
1/10

Poor Follow Up Service

Twin peaks replaced roof shingles in August of 2016. On the day the work was to be done, Max advised the need to replace original skylight as he could not guarantee against leaks with original. We agreed and Max purchased the skylight and did the installation himself. We were generally quite satisfied with everything upon completion of the job and did in fact refer him to a neighbor (singular). However, on January 8th of this year, another contractor doing work on the second floor master bath, advised us of a leak around the skylight. I called Max that afternoon and he returned my call a few hours later. He did come by the following afternoon and examined the skylight from the roof. He indicated the problem appeared to be a result of the installation whereby he had been required to do a modification due to the skylight being so close to the peak of the roof. He indicated the modification did not seem to take and that he would be back the following day to remedy. He did not show up the following day or the day after. I called and left a message and did hear back from him 24 hours later. He indicated " now that he had a chance to sleep on it", he thought the issue may be a result of condensation and that he would come out later in the day to inspect from the attic which in fact he did. He now thinks it could be condensation as existing insulation around the skylight box may not be sufficient. He indicated however, that he was not an "insulation guy" and he would consult his insulation guy and be back to me over the weekend, the next two days in order to confirm this may be the cause. Nine days past and we heard nothing from Max before we left on an extended holiday. I subsequently sent an email through the Twin Peaks web site and never did receive a response (claims he never saw it) . Following our five weeks away and no indication of any attempt by Max to contact us, I suggest to my wife that I have lost total confidence in Max and time to take other action. She wants to give him one more chance so she calls him on March 6th. He does return her call and indicates he firmly believes the problem is the insulation issue but does not use the original insulation guy he referenced earlier as he was too expensive. He was dealing with new guys and would get back to her the following afternoon. Of course more than 2 weeks passed without a word from Max. After more than 2 months of run around we proceeded to contact professional skylight installation/repair specialists. The consensus among them has been that the space between the drywall and skylight is the primary issue . In fact the skylight specialist took one look and said "while there's your problem, the guy never finished the job". He indicated that the space required trim and caulking. I asked about insulating the tunnel and his response, "not the source of the problem but a good idea." To finally confirm , I downloaded the installation instructions from the manufacturer's web site and the final step is""When drywall is not in contact with white finished skylight frame, add on-site trim for finished appearance and prevent conditions that may contribute to condensation." Everyone we have brought in recognizes this issue but Max prefers to lay blame at the feet of the people who added insulation to our attic some 15 years ago. Simply laughable.

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Company Response

HI Gerry! first of all thank you for all your referrals to your friends and neighbors.

What you need to do is call the INSULATION company who did your attic. (you said they you got it done a few year prior to your roof being complete in 2016 but you can not 'remember' who it was) What they failed to do is RE-insulate your skylight tunnel. Since your attic has been insulated, more heat has been kept IN your home, therefore even MORE warm temperatures are going to rise to the highest point, in this case it is up your skylite tunnel, since the insulation of the tunnel is original with the house (approx 40 yrs old) and has NO vapor barrier, therefor you are suffering heat a little bit of heat loss which is condensing to frost on the underside of the plywood. REMEMBER when you hire a trades company they are only responsible for the the specific trade they are contracted to do. We can only offer help in recommending other companies to serve different parts of your home but definitely can not be held accountable for their lack of response!
Good luck on finding the company who did your attic, again i have since forwarded your information to a couple of insulators that have been recommended to me you will, definatley have better luck now that the spring is here.

Max

Eden Mills in Eden Mills
Eden Mills in Eden Mills
1 review Eden Mills, ON
10/10

roofing

Fast quote given showed up when they said they would
The roof was finished when they said
excellent Job
cleaned up site very good
the owner followed up and rechecked all work
would recommend 100%
Looks Great !

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Company Response

Thanks for the quick review! your feed back is appreciated. Please don't hesitate to call us for any of your roofing/aluminum needs going forward.

Max

nickbertin
nickbertin
1 review Eden Mills, ON
10/10

New roof

Max and the team did a excellent job. The roof was finished in a few hours. They did a excellent clean up and finished the roof two days after first inquiring as we are listing our home next week it took a lot of stress off our hands.

Will recommend to friends and family.

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Company Response

Hey Nick, It was a Pleasure meeting you and your family. Im glad you like the BP Mystique 2 tone black on your house.

Max

Merle
Merle
1 review Burlington, ON
10/10

Roof

In the middle of winter, while doing other renos in the house, it was discovered that my roof was damaged from the snow and ice. I immediately called Max from Twin Peaks Roofing for his expertise. He was at my house the next day, and after discussing my options, I decided to replace the whole roof.

Max and his team arrived the next day (thankfully the weather cooperated), and replaced the whole roof quickly and efficiently. The cleanup was well done, and now I can have some peace of mind moving forward, knowing that I will not have to replace/repair the roof in the near future.

Twin Peaks Roofing had replaced the roof of a previous house that I lived in. This time around, I didn't call any other roofers besides him, knowing the quality of work and professional that I can expect. I've recommended this company to several other people, as well as neighbours, all of whom have been pleased with the end result.

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Company Response

Hi Merle.Thanks for the repeat business! Yes, after I checked out your attic, i noticed black plywood in 6 spots due to ice damming, it was a great idea to have your roof done considering the renovations you were doing in your new house. Thanks again for the review and congrats on your new home.

Max

Colin in Toronto
Colin in Toronto
1 review Toronto, ON
10/10

New Roof on Home

I would fully recommend Twin Peaks (& Paul in particular) ... the service from the quote to the fulfillment of the work was fantastic. Paul worked with us to come up with a new roofing solution that met our budget and he managed to get the roof installed in two days prior to the winter weather, which was a pleasant surprise. The crew did a quality job for a very reasonable price and Paul and his team were amazing, even installing a few extra vents to help with the airflow in the summer. I would highly recommend this company and the team.

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Company Response

Thanks Colin for your business, you're a true gentleman! hope you have a great year and please don't hesitate to call us regarding any of your exterior needs on your property.

michaeldavidjohnson10
michaeldavidjohnson10
1 review Toronto, ON
10/10

New roof on new build

These guys were great they came on time and finish the job in five hours right before a huge snowstorm and right before Christmas thanks Twin Peaks for coming through once again

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Company Response

Thanks for the quick review Mike! I know you are busy. The skylight went in perfectly and all of the exhaust vents/ plumbing flashing should be easy to hook up when doing the plumbing.
happy holidays,

Max

Steven L.
Steven L.
1 review Oakville, ON
10/10

Roofing

I had 3 companies come to inspect and quote a price for my roof. Twin Peaks Roofing provided a quick and accurate quote that by far sets them above the competitors. The work gets done quickly, at a high quality and at a price that can’t be beat. As a realtor the great products and service has lead me to recommend them to my clients for quotes and service. I will continue to use Twin Peaks for my personal residence and recommend them to family, friends and clients.

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Company Response

Thanks for the great review Steve! please let us know when he would like us to complete the mansard portion of your coach house it should last another couple years as it doesn't get weathered by the elements as much as the sloped portion that we completed. Happy holidays and talk to you soon.

Max

Nicole
Nicole
1 review Hamilton, ON
8/10

New roof and sky light

We got a new roof and sky light installed. We are happy with the work done. Twin peaks got everything done in 1.5 days, just before the snow came which was ideal.

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Company Response

Thank you Nicole, yes I'm glad we got the job complete the day before the snow came otherwise it would have been very difficult for us to do the job for you. The Skylight did go in perfectly, thanks to your husband for doing the interior work before in preparation for us to do the installation.

Happy holidays
Max

Satisfied O.
Satisfied O.
1 review Oakville, ON
10/10

Roofing shingles installation

Twin Peaks did a great job on my roof project. Done professionally, on time and to quote. Helped with extras like minor eaves trough repair and adjustments. I was submitting a warranty claim on previous BP shingles and Max from Twin Peaks also went out of his way to take the before-pictures of my roof and provide me with a diagram showing all slopes with estimates of damaged tiles. Overall great service. Will definitely recommend Twin Peaks.

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Company Response

It was great meeting you and working with you. I'm glad you guys are satisfied with everything. Give us a call if the eaves troughs become too much trouble for you this year and we can give you a free quote. All the best this year and hope to talk to you soon.

Max

peter
peter
2 reviews Oakville, ON
10/10

Roof

Max and the crew did a great job very friendly and would highly recommend them to friends and family.

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Company Response

Thanks for the business Peter! IWe will be sure to contact your friend for the referral. Thanks for the hospitality, and all the best over the holidays.

Max

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Twinpeaks Roofing and Aluminum Inc

Twin Peaks Roofing and Aluminum Inc. opened for business in 2006 with over a decade of experience in the roofing industry. Our company’s mandate since our inception has remained the same: provide our customers with quality roofing products and service at reasonable rates. We understand that if you are happy with our service, you will refer us to your friends and family; it is our pledge to our customers to work hard for your business.

For your safety and that of our employees, we are insured and have WSIB clearance. All our company vehicles are clearly marked and our team of roofing specialists are highly trained in the latest roofing safety equipment and techniques for your peace of mind.

Honest ~ Reputable ~ Affordable

Residential ~ Commercial

CATEGORIES
Roofing and Gutters & Eavestroughs
SERVICES
Asphalt Shingle installation Flat Roofing Cedar Roofing Eaves troughs siding
BRANDS
CertainTeed, BP Canada, GAF
WEBSITE
http://twinpeaksroofing.ca
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cheque, Credit card
MEMBERSHIPS
Certified BP roofer
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All of our work comes with a minimum 10 YR. Workmanship guarantee. Manufacturers Warranty also appli
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.